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Windows 10 update failed, recovery & repair not working

Anonymous
2018-05-21T07:37:47+00:00

The latest Windows 10 update (second update for May 2018) was supposed to restart several times and failed about half way through following a restart. The system recovery (blue screen) did not accept any roll back points or advanced troubleshooting options regarding the start-up.

Following several failed attempts I had to boot from an ISO USB boot disk to repair Windows 10 in order to save my precious data. After the install/repair completed I am now stuck at a black screen with HP logo that reads "getting ready" with circling dots which never end. I ran the repair twice both times with the exact same results. 

The second to last update temporarily broke my PC and this latest one broke it entirely. The recovery options did not work & neither has the USB boot disk repair option. This PC is only 9 months old, was in good working condition prior to the update crash & I know how to install/repair Windows using a boot disk (including the bios changes). Please help!

System specs: 

HP Laptop model: 17-bs011dx 

Intel i5-7200U (2.5GHz) 

8GB DDR4 SDRAM 

1TB HDD 

Purchased (brand new) in August 2017

Windows for home | Windows 10 | Windows update

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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-05-21T07:42:06+00:00

    Have you tried to reset your computer while booting into safe mode

    Power ON your computer and as Windows / manufacturer's Logo appears, Power OFF - Repeat 3 times

    Now your computer will go into Advanced Recovery Environment

    Advanced Options > Troubleshoot > Reset this PC - Keep my files and Remove everything. Choose this carefully as most likely you would like to keep your files.

    All apps will be removed and windows will be reinstalled.

    Do let me know if you have any more question or require further help. I would be happy to work with you to take you though this problem.

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  2. Sumit 43,796 Reputation points Volunteer Moderator
    2018-05-21T08:34:49+00:00

    Hi,

    I am Sumit, an Independent advisor and a Microsoft MVP here to help. Regarding your issue,

    The following steps outline the steps to fix Windows failing to boot and you can boot to the advanced startup options.

    http://www.yourwindowsguide.com/2017/05/fix-win...

    Please let us know if you need any assistance.

    Disclaimer:

    This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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