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Need Advice! Windows Defender Did Something to my laptop's Sony VAIO Care -VAIOShell - VCSystem Tray

Anonymous
2018-02-07T22:00:46+00:00

I'm a novice computer person and I need help. Thanks in advance for any advice on how to proceed.

BACKGROUND INFO

I have a Sony VAIO Model: SVF1521KCXB (touch screen) laptop with Windows 8.1 (came with Windows 8.0) and VAIO Care version: 1.4.14090. I use Windows Defender (WD), which was recommended by the Microsoft Windows tech when he had to completely uninstall my upgraded Windows 8.1 because Windows 10 mysteriously began to download on my VAIO. What do I need to do resolve the following issues?

ISSUES

Monday (02/05/18) my computer shut off while I was working on an EXCEL file. Every time I turned the computer back on it would turn off either immediately or after several minutes. Then the fan began making a crazy, loud noise. NOTE: A fan issue was known to occur with Sony VAIOs and a solution with a BIOS update supposedly resolved the issue. Up until yesterday, I had no problems with my fan. In addition to the computer automatically powering off and the fan noise, I have the following other error/alerts:

VCSystemTray

VCSystemTray is restarting... (this task did finish)

VAIOShell

VAIOShell has stopped working.

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. (bottom of box has "Close program" button you can click)

Windows Defender

PC Status:            Protected

History:                

View the items that were viewed as potentially harmful and the actions you took on them:

Detected Item: Misleading:Win32/Chekuem

Alert Level:         High

Date:                     02/02/2018         1:20 PM

02/02/2018         7:09 AM

**Category:**Potentially Unwanted Software

**Description:**This program displays deceptive product messages.

**Recommended action:**Remove this software immediately.

Items:

file:C:\Program Files\Sony\VAIO Care\Iolo\ioloToolsTypeLib.dll

Get more information about this item online.

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-27T03:00:39+00:00

    I've had this exact same situation. I was looking into redownloading the program but luckily landed on your thread.

    I checked my Windows Defender and found the EXACT same situation. I restored the quarantined files and Vaio Care was back to normal.

    2 people found this answer helpful.
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  3. Anonymous
    2018-02-16T22:16:36+00:00

    Thank you for your response. I've read all the information you provided. I have also outlined the actions that I've taken.  Before I proceed, I would like to get clarification on my next step(s).

    RE Status of Windows Defender quarantining "Misleading:Win32/Chekuem" and my VAIO Care not operating correctly. Microsoft changed the threat level that I posted in my original post to you from "HIGH" to "UNKNOWN", Category: from "Potentially Unwanted Software" to "NOT AVAILABLE", Description from "This program displays deceptive produce messages." to "NOT AVAILABLE", Recommended action: from "Remove the software immediately." to "NOT AVAILABLE." Items: "file:C:\Program Files\Sony\VAIO Care\Iolo\ioloToolsTypeLib.dll" remained unchanged. And the link for "Get more information about this item online." provides no information...stating "No results found for: misleading:win32/chekuem."

    1. Microsoft Windows Malicious Software Removal Tool: Full scan ran 2/13/18 -no issues/threats detected
    2. Microsoft Safety Scanner 1.0.3001.0: Full scan ran 2/13/18-no issues/threats detected
    3. Windows Defender: I run the update and quick scan daily. However, I am unable to run a FULL scan because the computer shuts off when I get about 5 minutes into the scan.
    4. Per the Microsoft phone specialist, I've used Windows Defender 24/7 since August 2016. Based on comments in community support, I just uninstalled/removed all "old" / previously used anti-virus programs (Kaspersky &  McAfee).

    I NEVER Removed "misleadingwin32/chekuem" and the file is still quarantined in Windows Defender. Can I just click on the button and restore "misleadingwin32/chekuem" on my computer? Then restart my computer and expect my Vaio Care to run correctly (i.e., before Windows Defender -Microsoft messed up my Vaio Care by writing a code that would falsely flag/quarantine  a file in my VAIO Care as "scareware" or whatever the word is. 

    Thank you in advance for any help you can provide.

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