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Movies & TV can not play any videos , it says [ file system error -2147219196 ].

Anonymous
2018-05-09T20:20:27+00:00

when I am trying for playing any videos by Microsoft Movies & TV app on windows 10 pro (Version 1803,  OS build 17134.48) it says file system error (-2147219196) and not playing any videos and software crashed, I uninstalled Microsoft Movies & TV software and re-installed but facing the same problem. now, what to do?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-05-16T10:09:14+00:00

    What troubleshooting steps? I dont have even remotely the same problem. System or any app does not freeze nor becomes unresponsive.

    Regardless:  

    1. Windows logo key + Ctrl + Shift + B. - screen goes black for 2 secs and beep is heard, yes. But the problem is not solved.
    2. It is not a laptop.

    Check for updates says I am Up to date.

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  2. Anonymous
    2018-05-14T16:50:32+00:00

    Hey, I have the same problem. Number of microsoft apps yields this error after todays update. (Feature update to Windows 10, version 1803).

    And running the troubleshooter yields the same error after trying to purge store cache, as seen on the attached screen:

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  3. Anonymous
    2018-05-13T10:29:52+00:00

    I also have this problem since the recent Windows Pro update to 1803 / 10.0.17134.48.

    A number of MS apps fail to run when files are double-clicked, or the app is launched independently - these include: Photos, Video, Music and even Calculator. The files can be played by other applications.

    I have tried 'DISM.exe /Online /Cleanup-image /Restorehealth' and 'sfc /scannow' - which both reported no errors.

    Event viewer shows:

    Faulting application name: Video.UI.exe, version: 10.17122.1621.0, time stamp: 0x5a7c3066

    Faulting module name: KERNELBASE.dll, version: 10.0.17134.1, time stamp: 0x701ca188

    Exception code: 0x00000004

    Fault offset: 0x000000000003f218

    Faulting process id: 0x4374

    Faulting application start time: 0x01d3eaa4b8b9c5c4

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.17122.16211.1000_x64__8wekyb3d8bbwe\Video.UI.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: ef792bd2-24cb-42e1-8d43-a67d4e6772cf

    Faulting package full name: Microsoft.ZuneVideo_10.17122.16211.1000_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: Microsoft.ZuneVideo

    Faulting application name: Calculator.exe, version: 10.1804.1804.1001, time stamp: 0x5ac1ba36

    Faulting module name: KERNELBASE.dll, version: 10.0.17134.1, time stamp: 0x701ca188

    Exception code: 0x00000004

    Fault offset: 0x000000000003f218

    Faulting process id: 0x3100

    Faulting application start time: 0x01d3eaa45a1921a0

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1804.911.0_x64__8wekyb3d8bbwe\Calculator.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: 38056623-4c6d-4208-a657-d3f36ca035e6

    Faulting package full name: Microsoft.WindowsCalculator_10.1804.911.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: App

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  4. Anonymous
    2018-05-13T18:38:43+00:00

    Hi Samiteque,

    Have you tried the steps provided on my previous post? If you're still having the same issue after updating to the recent Windows 10 build, you may refer to Lonnie_Lpost on this thread.

    Feel free to get back to us if you need further assistance.

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  5. Anonymous
    2018-05-10T18:49:52+00:00

    Hi Shahed,

    It could be an issue with the application itself. May we know if you've tried to play videos from the internet? If no, you may do so. For the meantime, we suggest that you run the Windows and Apps Troubleshooter. If the issue persists, follow the steps provided on this link.

    Feel free to get back to us if you need further assistance.

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