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MS Lifecam HD-5001 No Longer Recognized by Windows 10

Anonymous
2018-04-19T20:28:34+00:00

After a recent update to Windows 10, my MS Lifecam HD-5001 is no longer recognized. I tested it on a Windows 7 PC and found that there is nothing wrong with the camera. So it must be due to the recent update. I have tried to reinstall the driver, but cannot because Windows only sees the camera now as an unknown USB device. And neither the driver nor the software will allow installation as a direct result. I spent $50 for a new Logitech webcam because of this. Please advise. Thank you.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-04-20T18:21:32+00:00

    This does not work, because Windows only sees the webcam as an unknown USB device. I had already tried. But thank you.

    1 person found this answer helpful.
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  2. Anonymous
    2018-04-20T04:25:28+00:00

    Step 1: download the latest available driver:

    https://www.microsoft.com/accessories/en-us/d/l...

    Right click the setup file for the program, this can be designated as setup.exe or something similar. Click Troubleshoot Compatibility

    This will launch the Program Compatibility Troubleshooter wizard which will check for issues.

    Select the option “Troubleshoot program”

    Depending on the problems you are experiencing when attempting to install or use the software, check off the problems. In my case:

    ‘The program worked in earlier versions of Windows but won’t install or run now’

The program requires additional permissions.

    Click Next

    Select a version of Windows the program is known to work in. I notice the program works great in Windows Vista (with Service Pack 2), so I will select that option. Click Next

    Proceed to run the through the programs setup routine by clicking Test the program….

    Follow the on screen instructions to install the program as you normally would

    If all is successful, click the option at the end of the wizard ‘Yes, save these settings for this program

    Wait while your settings for the program are saved.

    Click Close.

    1 person found this answer helpful.
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  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-04-19T20:32:56+00:00

    Download the driver from here and install in compatibility mode. Download Win 7 version

    https://www.microsoft.com/accessories/en-us/d/l...

    A. Right-click on the driver setup file and click on ‘Properties'

    B. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

    1 person found this answer helpful.
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  4. Anonymous
    2018-04-20T18:23:25+00:00

    This does not work, because Windows only sees the webcam as an unknown USB device. I had already tried. But thank you.

    0 comments