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Touchpad: LOST OPTION to Disable the Touchpad when a Mouse is Connected

Anonymous
2018-04-15T03:56:52+00:00

Hi all,

I am giving the Microsoft Community a serious challenge to solve my problem.  I am using Windows 10 and the option to Disable the Touchpad when a Mouse is Connected is missing.  I have searched the threads herein the community but there was no solution to solve my problem (uninstalling device and driver and reinstalling the driver does not work).  Honestly, since there has been no satisfactory solution to this problem, I am wondering if the community can help me.  I have uploaded the images of what the settings look like in my operating system.

Thank you!

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-15T04:14:06+00:00

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    Which version of Windows 10 is currently installed? See how to verify:

    https://answers.microsoft.com/en-us/windows/wik...

    Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

    Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

    Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

    Press Windows key + X

    Click Device Manager

    Expand Human Interface Device

    Right click HID Compliant Touchpad

    Click Disable

    Also look on your keyboard for an option to disable it

    Look for a block or lock symbol on any of the function (F1 - F12) keys. Mine is Fn + F7 to disable the touch pad.

    In addition the latest touchpad software should include a setting which if chosen will disable the touchpad whenever an external USB pointing device is connected. This is the safest way to handle this so you have touchpad working if mouse dies or you leave it at home.

    Once the latest touchpad software is installed from the PC's Support Downloads webpage, look for this setting at Settings > Devices > Touchpad and also in the Additional Settings there at the right side of the page to open Mouse Properties and look at the last tab where the Touchpad software installs itself.

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  1. Greg Carmack 24,770 Reputation points Volunteer Moderator
    2018-04-15T03:58:57+00:00

    Hey Dog. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

    Update the touchpad software from the PC's Support Downloads webpage.

    Then check the controls to adjust as necessary at Settings > Devices > Touchpad.

    Also there under Additional Options click the touchpad (always the last) tab on Mouse Properties to adjust any settings needed there, including ticking the box to "Disable touchpad when external pointing device is attached" to avoid palm-drag on touchpad causing cursor to jump.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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  1. Anonymous
    2018-04-15T04:03:01+00:00

    Hey Dogedawg,

    That is a serious issue... Unfortunately all that I can recommend is that you go into the classic Control Panel (go to Start > search for Control Panel), then on the top right, and select View by as Small icons.

    Your OEM installation of Windows might include an application to change touchpad settings. Depending on the OEM and their choice of hardware, you should look for Synaptics touchpad settings, that is if your touchpad manufacturer is Synaptics. Otherwise, this is a judgment call. Regardless, you should be able to find touchpad settings and change them accordingly.

    Alternatively, you can pop back into Device Manager, click on the properties page for your touchpad driver, and there should be a settings tab for your touchpad on the far right.

    If you don't see any of them, let me know and I'll be happy to assist further.

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  1. Anonymous
    2018-04-15T04:16:27+00:00

    Thanks so much for helping me, Greg, Andre, and mEverblack!

    I just found a solution. I read a post on reddit and it says the reason why my settings look different from others is that I do not have a precision touchpad driver installed. I just installed a precision touchpad driver and the option to disable the touchpad came back :) See the image attached.

    I will mark the problem solved.

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  2. Anonymous
    2018-04-21T22:42:45+00:00

    I have the exact same problem as DogeDawg. The only way around was installing again the PC Manufacturer synaptics driver but it changed where you have to disable the touchpad when you have a mouse. It use to be just like the second picture provide by dogedawg and now is in the additional settings which is not as nice and easy. Can someone please let me know how we can get the old version directly in windows back ?

    Here is now the inferior version

    I really need it and like

    Thanks

    6 people found this answer helpful.
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