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My PC is not detecting any microphone from my wired earbuds.

Anonymous
2018-05-22T00:18:00+00:00

I am running Windows 10 Pro

My earbuds:

https://www.amazon.ca/1MORE-Triple-Driver-Headphones-Microphone/dp/B01A7G35S0/ref=sr\_1\_1?s=industrial&ie=UTF8&qid=1526947076&sr=1-1&keywords=1more+triple+driver+in-ear+headp

Plugged into the headphone symbol jack, settings detect the output device and audio works but does not detect input device.

Plugged into the microphone symbol jack, settings detect the input device (but microphone still does not work) and does not detect output device. 

No other speakers are connected to the PC except that one 3.5mm cable earphones.

The microphone on the earphone works tested on my smartphone.

Please help. Is this some kind of compatibility issue? Thanks

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-05-22T11:26:19+00:00

    Sweet motherboard! Yes, download the install those drivers in hopes one of them kicks your microphone into a working state. I was going to suggest driver downloads when you told me your model, but you figured that out.

    Let me know how the downloads go, and if you hear back from support, we’ll get this figured out.

    • C

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  2. Anonymous
    2018-05-22T09:58:06+00:00

    Ok,

    What version of windows are you running? Click start, and type “winver” and hit enter, a box should pop up. 1709? 1803? Let me know.

    Also, click on start and type “device manager” - do you have Audio Inputs and Outputs? Expand that, and right click on the drivers there (hopefully microphone one is present) and update. Make sure your headphones are plugged in when you do this.

    I’m trying to see if your headphones have any special drivers out there.

    • C

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  3. Anonymous
    2018-05-22T02:32:46+00:00

    You must activate the mic in the privacy settings. 

    System/Privacy/Microphone

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  4. Anonymous
    2018-05-22T02:05:34+00:00

    Hi, I made sure nothing is muted, disabled or lowered. Still having the problem...

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  5. Anonymous
    2018-05-22T00:33:00+00:00

    Hi JoAsh,

    I’m not sure why this is happening, but let’s start with the easiest thing first.

    When the headphones/mic is plugged into it’s respective port, right click on the volume icon in the sys tray. There should be 3,4 even 5 options. Go into those, and make sure nothing is muted, disabled, lowered that could be causing these things to happen.

    Let me know and we’ll move forward from there!

    • C

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