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My computer is blocking some programs from accessing the internet

Anonymous
2018-04-29T08:42:59+00:00

Hi,

I've recently installed a program that appears to require internet access to get the full use of it. When I open the program it opens in test mode, to which I also get the message prompting me to check my internet connection... which is fully operational. 

I have added the .exe path to the firewall exception list but nothing seems to work. 

Any help would be greatly appreciated as i've it's a licensed product and I have already purchased a licence for it.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Brian Tillman [Outlook MVP 2007-2019] 25,880 Reputation points Volunteer Moderator
    2018-04-29T22:40:04+00:00

    Do you have a third-party security suite installed?

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  2. Anonymous
    2018-04-29T09:59:10+00:00

    Ciao me34RNs,

    I'm Ugo, an Independent Advisor willing to help other Microsoft customers.

    Regarding your question, as a first trobleshooting option, can you please completely disable the firewall (only to isolate the issue)?

    Type firewall in Search bar > Click on Windows Defender Firewall > Turn WIndows Defender Firewall on or off > Select Turn off up and down > OK.

    Please let me know.

    Ciao

    Ugo

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  3. Anonymous
    2018-04-30T18:03:53+00:00

    Can you please let me know which program are we talking about?

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  4. Anonymous
    2018-04-30T18:01:19+00:00

    Hi,

    I turned my Firewall off completely and still nothing. Tried a remote session but that wouldn't even connect.

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  5. Anonymous
    2018-04-30T18:00:28+00:00

    No I do not, I tried a remote session, however even that would not connect. I have tried with Windows Firewall completely turned off also.

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