Share via

Printing properties

Anonymous
2018-04-28T02:24:09+00:00

Several computers on network, including MacBook, Windows 7, Windows 8.1, Windows XP and now Windows 10. The same printer (Epson Artisan 835) is accessible from all of then, but the recent Win 10 says the default paper size is A4. Not 8.5 x 11. All the other older computers print fine. The new Win 10 one not so much because printer gets confused about paper size. And the only paper size available under the General tab of printer properties says A4.

How to change?

Thanks

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-04-28T04:06:29+00:00

    Uninstall and Reinstall the Printer

    A. Uninstall the Printer

    Windows Key+X > Apps and Features / Programs and Features

    Select your printer.

    Select Uninstall.

    Windows key+R, type control, hit Enter

    Open Devices and Printers.

    In the Devices and Printers window look for your Printer. If you see it listed, right-click on it and choose Delete or Remove Device

    Windows Key+R, type Cmd, hit Enter

    Type printui.exe /s > OK.

    Click on Drivers tab.

    Look for Printer driver. If you see it click on it and click Remove at the bottom.

    Select OK.

    Select Apply and OK on the Print Server Properties windows.

    Close Devices and Printers.

    B. Install the Driver

    Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers

    Reinstall the Printer driver

    Reboot the computer

    https://ftp.epson.com/drivers/epson14818.exe?_g...

    1 person found this answer helpful.
    0 comments
  2. Greg Carmack 24,770 Reputation points Volunteer Moderator
    2018-04-28T02:30:05+00:00

    Hi Bill. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

    Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:

    1. Power up the printer, if wired unplug it's USB cable from PC.
    2. Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.
    3. Next copy and paste in Start search box: printui /s /t2 (Note that there is one space before each forward slash).
    4. Right click result to Run as Administrator.
    5. Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s): https://www.isunshare.com/windows-10/enable-dia...

    You must restart back to normal mode before you will be able to install the printer again.

    1. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Restart PC.
    2. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

    Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

    1. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

    If you have further problems reply back with results of each step.

    1 person found this answer helpful.
    0 comments