Share via

64 bit exe does not run after Windows 10 update

Anonymous
2018-04-13T11:24:32+00:00

I am using a Windows 10 PC which I bought in January, 2017.

  Early this year there were several Windows updates. After this I was shocked to find that my most important program would not run.

  The program is Cry Engine 3.58 (Editor.exe), which is quite old and no longer supported by Crytek, but which is essential for my work.

  I tried several methods for running the program, including double-clicking the exe.

  When I try to run the program it shows busy for about a second, and then nothing. There is no error message.

  The program comes with 64 and 32 bit versions. The 32 bit version did run normally (but is unusable due to very low performance).

  I have the program installed on two different drives. The problem was identical on both drives.

  Running as Administrator does not fix the problem.

  I checked a number of other programs, and all ran normally. However, they were probably 32 bit exe's.

  Two other people using the same program have precisely the same problem.

  After trying a couple of "solutions", including editing the registry, it still did not work, so I uninstalled the update. The program then ran perfectly.

  Currently I am stopping updates by disabling Windows Update in the Services Window (but every day it gets re-enabled - how to disable permanently?).

  I would like to resolve this problem, as some Windows updates are probably beneficial.

  In summary:

    After the update Cry Engine 3.58 64 bit does not run and there is no error message. But the 32 bit version does run.

    I would greatly appreciate any help. Many thanks,

    Chris

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-04-14T11:10:50+00:00

    Hi Andre,

    Thanks very much for the help.

    The program dates from 2014, so it's not very old. Before the update it worked perfectly on Windows 10. But I'm not sure whether it officially supported Windows 10.

    I am actually using Option 4 to disable updates. But something re-enables it every day, probably at midnight, so I have to disable it every day. Is there a way to make it permanent?

    I'm ok with disabling updates. But, as I mentioned, two other guys have precisely the same problem. One tried to uninstall the update, but the uninstall failed, so he's stuck with the problem. The other doesn't want to disable updates.

    So I would love to know if there is a fix for this problem caused by the update. One big clue is that it only causes a problem for the 64 bit exe, the 32 bit exe still works (but very slowly).

    Thanks very much for the help!

    Chris

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-04-13T11:30:58+00:00

    Which version of Windows is the program is originally designed for?

    If you need to run this program, your best option is probably trying to disabling Windows Updates entirely.

    Option 1:

    Set your Internet connection as metered:

    https://www.groovypost.com/howto/manage-windows...

    Option 2:

    Use Active Hours and Restart options:

    https://www.groovypost.com/howto/managing-windo...

    Option 3:

    Use Show/Hide Updates tool to block the update:

    Is there an option or work around to block updates or hardware drivers that might cause problems?

    Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

    You can download it at the following link:

    https://support.microsoft.com/en-us/kb/3073930

    Option 4:

    Press Windows key + R

    Type: services.msc

    Hit Enter

    Scroll down to Windows Update

    Select it then right click it

    Click Properties

    Under the General tab, choose Startup type to DIsabled

    Click Stop

    Click Apply then OK

    Option 5:

    Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

    Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

                           net stop wuauserv



                       net stop cryptSvc



                       net stop bits



                       net stop msiserver

    Option 6:

    1. running from CMD (as administrator) the following lines:

    sc stop wuauserv

    sc config wuauserv start= disabled

    1. changing the group policy to "Notify for download and auto install" but it only ensured now updates will be installed. the service still restarting.
    2. Adding WindowsUpdate/AU options keys to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows

    thanks for your help.

    Was this answer helpful?

    0 comments