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User Device Registration Error

Anonymous
2018-04-11T14:26:55+00:00

When I press the Windows key and L (to lock my computer) when I try to log back in there is a trust issue error message.

I checked the event viewer and I am getting a User Device Registration 304 error. It says "Automatic registration failed at join phase. Exit code: Unknown HResult Error code: 0x801c001d. Server Error: empty. Debug Output \r\n joinMode: Join drsinstance: undefined

Then in the same event viewer log I get another User Device Registration. This one reads "Automatic registration failed. Failed to lookup the registration service information from Active Directory. Exit code: Unknown HResult Error Code

The only way I can log back (or unlock my computer) is by shutting it completely down. Please help me resolve this issue, this happens so randomly as well. 

Please help.

Moved from: Windows / Windows 10 / Performance & system failures

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-12T13:49:50+00:00

    Thanks for the additional information. Since your computer is connected to a domain network, we recommend contacting your I.T support to check the domain network settings that may be causing the issue.

    If the issue still persists, we suggest posting your concern to our TechNet Forums to get the best solution from other I.T professionals and developers.

    Let us know if you need anything else. We're here to help.

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  1. Anonymous
    2018-04-12T12:41:13+00:00

    Hello,

    Yes the computer is connected to a domain network

    No, this is only happening on this account. 

    Thank You,

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  2. Anonymous
    2018-04-11T19:58:37+00:00

    Hi,

    Administrator settings are one of the possible reasons why this issue is happening. We'd like to ask additional information to help isolate your concern. Kindly answer the following questions below:

    • Is your computer connected to a domain network?
    • Is the issue also occur on other user accounts?

    We'll keep an eye out for your response.

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