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Windows 10 1803 update fails to install on my Surface Pro 3. It installed successfully on my Lenovo T430 and on my I5-6600 desktop, without having to do anything, such as removing or disabling software. My SP3 has the exact same software setup and settings, including antivirus and utilities. I had the exact same problem updating to the 1709 build: my SP3 was the only computer that failed to update. Disabling my AV didn't work either, but disabling the Windows Firewall did. This isn't working for the 1803 build.
Windows lets me sign in and gives me the Privacy Settings screen, and then locks up when loading. I either get a blanks screen or a White window. I've tried to install several times, having to always go back to the previous version, and even that sometimes takes several reboots to work. The last message I get, before the sign-in screen, is that Windows is 52% done installing updates.
I find it terrible that the only computer I have trouble installing Windows 10 updates is the only Microsoft computer I own. Also, I shouldn't have to do something sophomoric, such as uninstalling AV software when disabling it accomplishes the same thing. The 1803 build may be a nice package but the installation software definitely needs work.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just an update: Nothing worked. I went through numerous attempts, having the system crash, re-installing from a disk image which also crashed, etc.., I finally bit the bullet and reinstalled Windows, using the 1803 Build. It now works. I had to re-install all my software, but didn't need to enter a Product Key. My SP3 is the only computer out of 4 that had a problem. I even had a Nuvision 8" tablet that updated while I wasn't looking, the sneaky little bugger. Thanks again, for your time.
Rather than getting into technicalities and analyzing log files, you should upgrade this to 1803 manually.
Type following (or copy and paste following) one by one and Enter
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer
Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc)
(Source - https://partnersupport.microsoft.com/en-us/par_...)
3.1 Click Update now to update to 1803 through Upgrade Assistant.
OR
3.2 You can download the latest Windows 10 package from this link (media creation tool) and follow the instructions there to upgrade. Use the very simple instructions given under Using this tool to upgrade this PC to Windows 10
Apologies. I couldn't help you. Have a nice day.
Thanks for the quick response. Unfortunately, this didn't solve my problem. I'll do a little more research and see what I can find.
If you don't find a fix for this issue it would be helpful if you submitted a feedback to MS about this bug.
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SEND FEEDBACK TO MS DEVELOPERS: LAUNCH FEEDBACK HUB VIA <WIN><F>
“Official” MS does not pay much attention to this forum. However, you now can send your complaints and feature requests directly to MS developers and managers using the “Feedback” process described in this link:
https://answers.microsoft.com/en-us/windows/for...
Please post a share link to your feedback, back here, so other people who find your question will be able to vote for it and add their comments to it.
