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Base Filtering Engine blocks Adobe Premiere Pro at startup

Anonymous
2018-04-08T10:22:18+00:00

Adobe is unable to help me with this problem:

When I launch Premiere Pro on my Windows 10 machine, a splash screen opens up to indicate it's loading the program. After loading all programs, it consistently hangs on "Loading ImporterQuicktime.prm" and gives the error "Adobe Premiere could not find any capable video play modules."

I have tried all fixes Adobe has given me, but to no avail.

When I used a clean boot, Premiere starts normally. Upon returning to normal boot, the same "capable video play modules" popped up at Loading ImporterQuicktime.prm.

I selectively enabled services to find out which one caused the problem. Window's "Base Filtering Engine" is the culprit.

So I left Base Filtering Engine off. You can understand that this isn't the most ideal situation, but it's the only way I can use Premiere.

I was recently forced to update to the Fall creators update. Doing this re-enabled Base Filtering Engine. I would very much like to fix this problem once and for all and not leave my system out in the open.

Sincerely,

Tom

x64 Intel Core i5-3230M 2.60 GHZ

Windows 10 1709

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-08T15:17:53+00:00

    Glad you got it working and sharing your solution for the benefit of others.

    1 person found this answer helpful.
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  2. Anonymous
    2018-04-08T14:57:24+00:00

    I seem to have fixed the problem using the following steps:

    Uninstalled Premiere Pro on my normal profile

    Uninstalled Creative Cloud on my normal profile

    Logged in on the new Admin profile

    Installed Creative Cloud

    Installed Premiere Pro

    Installed CC++ 2017

    Ran Premiere

    Premiere is working on both Admin and regular profile now.

    No idea what ended up fixing it. Thanks for the help.

    1 person found this answer helpful.
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  3. Anonymous
    2018-04-08T11:28:59+00:00

    Upon entering net user administrator/active:yes I get:

    I closed CMD, restarted, logged back in on my main account (which is the only one that's set for my pc and was the only account visible).

    Program gave same error. Right click --> Run as Admin also gave the same result.

    1 person found this answer helpful.
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  4. Anonymous
    2018-04-08T10:59:44+00:00

    As far as I know, as of 1709 you're unable to stop Windows services that way. Forcing Base Filtering Engine to stop gives a Blue Screen. You also can't "disable Base Filtering Engines at startup".

    I appreciate the quick reply, but is there no actual way to fix this? Can you whitelist a program so it doesn't get blocked?

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  5. Anonymous
    2018-04-08T10:27:35+00:00

    Disabling Base Filtering Engine seems to be the best course of action at this time.

    Press Windows key + R

    Type: services.msc

    Hit Enter

    Scroll down to Base Filtering Engine

    Select it, then click stop or disable

    Restart your computer then try launching Adobe Premier again.

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