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Error Code 3,208,0

Anonymous
2018-04-15T10:41:46+00:00

After the update KB4093112 was installed on 11th April I can no longer scan documents from my Canon Pixma MG5350 and get the following 

window each time giving Error Code 3,208,0 and Text IJ Network Scanner Selector EX cannot be found. Reinstall Scanner Driver. Scanner Driver will be closed.

I have reinstalled the software both from the original disc and also direct from the Canon web site but still get the same error.

I have also checked the community messages and found similar problems in 2013 with Windows 8 / 8.1

Any suggestions please

Windows for home | Windows 10 | Devices and drivers

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Answer accepted by question author

Vijay A. Verma 104.8K Reputation points Volunteer Moderator
2018-04-15T10:56:11+00:00

Before proceeding with the troubleshooting steps, Connect your Printer to the computer and Switch it ON. In case of Wireless printer, Switch it ON and connect it to the Wifi network.

  1. Run troubleshooter provided by Windows OS

Type Troubleshoot in Windows Start Search box > Click Troubleshoot > On the right side, Click Printer > Run the troubleshooter

  1. Uninstall and reinstall the Printer

A. Uninstall Printer

Click on Windows Key+X > Apps and Features > Scroll down and click Programs and Features > Select your printer > Select Uninstall

Type Printer in Windows Search box > Printers & Scanners > Select your printer > Remove device

Type Printer in Windows Search box > Click Printers & Scanners > Scroll down and click Print server properties under Related settings > Under Driver tab, look for your printer > Select it and click Remove button at the bottom

B. Install Printer

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer

Type Printer in Windows Start Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer, your computer should also be logged into Wifi network)

If Windows doesn't detect your printer, then you will get a blue message - Click The printer that I want isn't listed

If you are using Bluetooth / Wirelss printer > Select Add a Bluetooth, wireless or network discoverable printer > Choose the printer > Select your Printer and follow on screen directions

If you are using wired printer > Select Add a local printer or network printer with manual settings > Select Use an existing port > Select your Printer and follow on screen directions

(Source - https://support.microsoft.com/en-us/help/401540...)

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  1. Anonymous
    2018-04-15T12:58:16+00:00

    Try a "clean boot" and see if it makes a difference:

    https://support.microsoft.com/en-us/kb/929135

    If a clean boot does resolve the issue there is a section in the article "How to determine what is causing the problem by performing a clean boot".

    Reset the computer to start normally afterward.

    Also, as a workaround if you need to scan you should still be able to use Windows Fax and Scan:

    Start > type scan > click on Windows Fax and Scan > New Scan

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  2. Anonymous
    2018-04-15T20:23:46+00:00

    Hello E for Excel

    I have uninstalled all the Canon software as per your instructions and reinstalled drivers from Canon but I also needed to re-install the scanner software from the original CD but this seems to have rectified the issue.

    Thanks for your help.

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