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Anonymous
2018-04-12T23:09:55+00:00

I am still having a problem getting windows to recognize a new network on my computer. A new modem/router from Centurylink was installed a few weeks ago and it worked fine. It is a 5G network that I have named TPPINC2013-5G.  My old network is visible TPPINC2013 (without the 5G).  My computer was sent to Dell for a repair and when I got it back it would not connect to the new network. The message I get is that "windows cannot find ncpa.pl". I have rebooted the "new" modem several times , still does not show up. It is working fine in our phones, tablet and iPad. It i just my main PC that I'm having this issue with. Please help. 

Thank you,

Jim Thomas

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2018-04-14T02:16:32+00:00

    Well, that probably means your network adapter does not support connecting to 5 GHz networks then.

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  2. Anonymous
    2018-04-13T19:18:18+00:00

    System SKU     Inspiron 1545

    Windows version  - Version 1709 (OS Build 16299.371) 

    It was installed prior to the current version.

    Please note: The access to the 5G network worked just fine before sending the system to dell to repair broken parts. The hard drive should not have been affected by these repairs.

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  3. Anonymous
    2018-04-13T18:53:45+00:00

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    Which version of Windows 10 is currently installed? See how to verify:

    https://answers.microsoft.com/en-us/windows/wik...

    Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

    Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

    Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

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  4. Anonymous
    2018-04-13T18:30:03+00:00

    Unfortunately, it did not. I also attached an Ethernet cable to my modem to see if it would show up there but to no avail.

    This has me stumped. Hopefully, you have more suggestions for me to try. Thanks!

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  5. Anonymous
    2018-04-12T23:11:44+00:00

    Open Start > Settings > Network & Internet > Status

    Scroll to the bottom

    Click Network and Sharing Center

    Click Change advanced sharing settings

    Expand All Networks

    Under Password protected sharing

    Switch between 'Turn on password protected sharing and Turn off password protected sharing'

    Then choose 'Turn off password protected sharing'

    Then click 'Save changes'

    Also:

    Press Windows key + R

    Type: optionalfeatures.exe

    Hit Enter

    Scroll down to SMB 1.0/CIFS File Sharing Support

    Tick the SMB 1.0/CIFS Client

    Untick SMB 1.0/CIFS Automatic Removal and

    Untick SMB 1.0/CIFS Server

    Click OK

    Restart if prompted.

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