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Random Freezes, and I don't know what the problem is.

Anonymous
2018-04-01T16:03:45+00:00

So basically, when I'm playing Fortnite to even browsing google chrome, there are times where my disk usage on task manager reaches 100%, even though no process show to be doing it. During the times the disk usage is at 100%, there is usually a freeze that lasts around 30-40 seconds. This is very annoying, and can happen at random times. Sometimes it won't freeze for a couple of days to freezing every couple minutes. I've had this problem for a very long time. My current PC specs are:

Cooler Master Elite 350 (CMP 350) - Mid Tower Computer Case with Included 500W Power Supply

(2) Ballistix Sport LT 4GB Single DDR4 2400 MT/s (PC4-19200) DIMM 288-Pin - BLS4G4D240FSB (Gray)

AMD Ryzen 5 1400 CPU

NVIDIA GeForce GTX 1050 TI 

ADATA SP550 SSD

ASRock AB350 GAMING K4 FATAL1TY Socket AM4/AMD B350/DDR4/SATA3&USB3.0/M.2/A&GbE/ATX Motherboard

Windows 10 Home

These are the new parts I bought for a new PC build, and the only things that weren't new were the graphics card and SSD. But the GPU has at least been upgraded from my old one. The SSD has been in this and the old pc, so it was what I suspected caused the lag. I went ahead and downloaded all my drivers, so everything is up to date, and I even swapped SSD's with my brother to see if it would still freeze, and it did. Surprisingly enough, it didn't freeze at all on my brother's computer, so it has to be something else.

I've found that the error seems to be related to "storachi" and "Disk" in the event viewer, because those warning messages pop up there whenever my computer freezes. Here are some error messages I receive:

Storachi:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  • <System>

<Provider Name="storahci" ></Provider> 

<EventID Qualifiers="32772">129</EventID> 

<Level>3</Level> 

<Task>0</Task> 

<Keywords>0x80000000000000</Keywords> 

<TimeCreated SystemTime="2018-03-21T22:08:55.345820000Z" ></TimeCreated> 

<EventRecordID>2273</EventRecordID> 

<Channel>System</Channel> 

<Computer>DESKTOP-KA3N3Q5</Computer> 

<Security ></Security> 

</System>

  • <EventData>

<Data>\Device\RaidPort0</Data> 

<Binary>0F001800010000000000000081000480010000000000000000000000000000000000000000000000000000000000000000000000810004800000000000000000</Binary> 

</EventData>

</Event>

Disk:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  • <System>

<Provider Name="Disk" ></Provider> 

<EventID Qualifiers="32772">153</EventID> 

<Level>3</Level> 

<Task>0</Task> 

<Keywords>0x80000000000000</Keywords> 

<TimeCreated SystemTime="2018-03-21T22:06:21.309698200Z" ></TimeCreated> 

<EventRecordID>2272</EventRecordID> 

<Channel>System</Channel> 

<Computer>DESKTOP-KA3N3Q5</Computer> 

<Security ></Security> 

</System>

  • <EventData>

<Data>\Device\Harddisk0\DR0</Data> 

<Data>0x6b8c28<-- This number right here always seems to change</Data> 

<Data>0</Data> 

<Data>\Device\0000002e</Data> 

<Binary>0F01040004002C0000000000990004800000000000000000000000000000000000000000000000000000042A</Binary> 

</EventData>

</Event>

If anyone knows how I can fix this, please let me know. I've tried many solutions, including:

Enabling High Performance power option

Disabling Link State Power Management

Disabling superfetch and windows search

Re-installing a fresh copy of windows

and still no good results. My PC runs a lot of games always above 60 fps, but it still freezes randomly. I hope someone can help me solve this issue. If you need anymore information, just ask and I will post some. Have a nice day 

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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16 answers

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  1. Anonymous
    2018-04-02T22:48:11+00:00

    Hello,

    I've received a response from an ASRock employee that said if I don't have RAID volume, then the driver won't install. I don't think the RAID is the driver I need, but something for AHCI, since that is the disk mode I have.

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  2. Anonymous
    2018-04-01T18:51:32+00:00

    Hi Flamathos,

    You don't have to worry about how many SATA AHCI or the ATA Channels you have. In the device manager, you will see the hardware that the computer has and it will be different for every computer unless it is the same make and model.

    Kind regards,

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  3. Anonymous
    2018-04-01T18:42:06+00:00

    I also do not have any ATA Channels, and I noticed that other computers do have them. Is this also not good?

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  4. Anonymous
    2018-04-01T17:26:51+00:00

    Hello RicardoRodriguez90, and thank you for the swift response.

    I have done the commands you've listed successfully, and I have one question. It is about the website you linked me, and there is one step where is requires me to click properties on the Standard SATA AHCI Controller. On the screenshot, there is only one, but I have 3. Is this a problem? 

    https://gyazo.com/c0311771728db8585412e1c4f96172a9

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  5. Anonymous
    2018-04-01T16:21:20+00:00

    Hi Flamathos,

    Let do the following commands to see if it solves the corruption.

    1- Open powershell as administrator by pressing "Win key + x", and selecting Windows powershell (admin)

    2- type the following command and press enter:

    dism /online /cleanup-image /scanhealth

    3- After that command ends its execution enter the following command:

    dism /online /cleanup-image /restorehealth

    4- After that other command ends type:

    sfc /scannow

    5- Restart the computer and test.

    Also, test the suggestion of this article from one of our MVP's regarding that issue:

    https://www.kapilarya.com/fix-windows-10-100-pe...

    Let us know if it helps you out. Kind regards.

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