Share via

Uninstall Norton Free Trial Antivirus from my Acer 3 Windows 10 computer

Anonymous
2018-02-03T01:53:11+00:00

I decided to uninstall the free version of Norton Antivirus that came with my new Acer 3.  I read several sites about doing this.  All said I should use the Norton Removal Tool available on Support.Norton.Com.  I went to this site and found there was no such tool.  The only similar tool available was the Norton Removal and Reinstall Tool.  So, I used this to uninstall the Norton Antivirus on my computer.  The Antivirus Program has been uninstalled, and no longer appears in my Programs list.  Now, I am running Windows Defender.  Windows reports that my computer is now Protected and all parts of it have a green check box on them.  However, I am repeatedly getting popups on my screen from Norton telling me to reinstall a new version of their program.  There appear to be two utilities that are displayed on my desktop.  They are Norton Install Manager and Norton Install.  I can't get rid of them.  Does anyone know how to uninstall these utilities and get Norton to stop displaying their annoying popup.  The popup is quite large and covers the center of my desktop.  I have repeatedly clicked the large "X" in the upper right hand corner, but it won't budge.  Norton is insisting I go back to their Antivirus it seems.  Does anyone know how to get rid of this Norton annoyance?

Windows for home | Windows 10 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

9 answers

Sort by: Most helpful
  1. Anonymous
    2018-04-17T17:06:39+00:00

    I believe that this is called "hostageware". Norton has a long history of doing this. Whenever I get my hands on a new system that comes preloaded with Norton software I hack it out asap. The same is true for any McAfee software. In any event, after you have uninstalled the program you have to also disable the product from running when Windows starts. While it can be disabled in the Startup Tab by running msconfig and the Taskmanger it is easier to use a good, valid, and highly effective freeware program like Ccleaner. You can get the portable version here https://www.ccleaner.com/ccleaner/download/portable

    Once installed run Ccleaner and select the Tools section then click on the Uninstall option and see if Norton is listed. Unistall and Delete it from your system. Then select the Startup section, find the offensive program and select Disable then Delete. Next select the Cleaner section and select Registry and scan and clean the registry entries. Reboot and run Ccleaner again to check to see if Norton has reinstalled itself in the Startup section.

    7 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2018-02-03T04:51:21+00:00

    To further report to you Andre I tried the tool I downloaded.  When I clicked it to run I got a message that the tool is out of date.  So, it seems there really is no longer a strictly removal tool to use when uninstalling Norton Antivirus.  This means of course that all the articles on the Web about this are outdated and wrong.  It seems this may mean that you can't uninstall Norton Antivirus.  Instead, you simply have to wait until your subscription runs out.  My trial subscription is only for 13 more days.  So,  I went ahead and ran reinstall.  Beats getting popups all over my desktop.  Also, I contacted Norton support for assistance in removing the utilities and popups I spoke of.  They could not remove them either.  Seems I've stumbled onto what certainly must be a hot topic for the Geeks to discuss.  My only solution is to wait the 13 days, not renew the subscription, and let Norton do as they will.  All I can do is hope for the best.

    3 people found this answer helpful.
    0 comments No comments
  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-02-03T02:56:41+00:00

    This is a safe tool (no malware etc) to use used by lots of people. Never heard anything because of this..The experts in this forum recommend this tool for uninstallation issues.

    Anyway, I would suggest that you use it as last resort.

    This tool is a general uninstaller not for Norton only.

    3 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2018-02-03T02:50:58+00:00

    Thanks Andre:  The third suggestion you offered gave a notice 'no such article found'.  The first item you offered is the same tool I used.  The second item offered I downloaded it and saved it to downloads.  I will try it as a last resort.  The Norton Anti Virus program has already been removed.  I just want the utilities gone and the pop up gone as well.  I just wonder if that download will do the trick with the utilities.  Thanks for your help.

    3 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2018-02-03T02:04:45+00:00

    Download and run the Norton Removal Tool to uninstall your Norton product

    https://www-secure.symantec.com/norton-support/...

    *Norton AntiVirus, Norton Internet Security, or Norton 360

    ftp://ftp.symantec.com/public/english_us_canada...

    Using the "SymNRT" utility (Norton Removal Tool)

    http://www.symantec.com/business/support/index?...

    3 people found this answer helpful.
    0 comments No comments