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Unknown App named CloudNet automatically Installed and not uninstalling.

Anonymous
2018-05-04T13:14:59+00:00

Few days ago, I was surfing on net then from a website (onhax) I tried to install something then when I downloaded it and was going to install it then it asks for permission to install it and when I agreed, suddenly it installs so many unknown things and also this cloudnet named app also installed and from then my pc's behaviour changes, it disabled the defender security service and from that time whenever I tried to surf on net with a network connection nothing is working and also can't run update for windows and defender. Please I am in danger help me!

When I changed proxy settings then I was able to use GET HELP and EDGE.

HELP!!

Waiting for your kind response.

Thank you.

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2018-05-04T16:49:01+00:00

    CloudNet is a dangerous trojan. First off, what I would recommend doing is to reboot in Safe Mode. To do that, press the Shift key as you are pressing the Restart button. This will boot into safe mode. From there, you can see if Windows Defender is still disabled and cannot be enabled. If it is enabled, you can run a scan to see if it will be able to remove it. Another thing you could do would be to try to install some secondary scanners and scan the system. Some good options are Malwarebytes, Zemana, and HitmanPro. 

    If those steps don't work, do the following:

    • Press Windows key and type Task Manager.
    • End any suspicious tasks. (This can damage your system if you are not careful.)
    • Press Windows key and R at the same time. Type msconfig and press enter.
    • Remove any unknown file from the startup tab. If you don't know what the application is and/or its developer is Unknown, remove it from startup.
    • Press Windows key and R again. Type Regedit and press enter.
    • Press control and F at the same time and type in "Cloudnet."
    • Right-click and remove any file with "Cloudnet" in the name.
    • Remove all browsing data from the browser. If you don't know how to do this, you can search how to do it on that browser.

    At this point, you can hopefully run an antivirus scan and remove any leftover malicious files.

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  2. Reza-Ameri 45,806 Reputation points Volunteer Moderator
    2018-05-04T14:26:56+00:00

    If you visited website using Internet Explorer or Microsoft Edge, you may report this website as malicious (in IE, from tools->Safety->Report unsafe website | in MS Edge, tools->Send feedback->Report unsafe website).

    Do you have sample of this file?

    If yes, submit sample to:

    https://www.microsoft.com/en-us/wdsi/filesubmission

    Under comment, put reference to this question.

    Try run scan with Windows Defender Offline:

    https://support.microsoft.com/en-us/help/17466/windows-defender-offline-help-protect-my-pc

    1 person found this answer helpful.
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