Share via

Bad Module

Anonymous
2018-04-16T00:29:54+00:00

When I play games like Fortnite, Windows always seems to crash my game and give me a message somewhere along the lines of "Bad Module has stopped working" , how can I fix this? Happens frequently.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-04-16T00:37:47+00:00

    Hey Brendan. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

    Try these steps:

    1. Press the Windows logo key

    When you see this bad_module_info error, the first thing you can try is to put your game in the background. Specifically, press the Windows logo key on your keyboard when you see this error. This will invoke the Start menu and you will leave your game. Then go back to your game and see if this fixes your issue.

    1. Disable fullscreen optimization

    Fullscreen optimization is a feature introduced by Windows to improve graphics performance of an application. This feature, however, can sometimes cause FPS drop or game crash. You can try disabling it and see if this help you get rid of the bad module info error. To do so:

    a) Right-click the desktop shortcut of your game and select Properties.

    b) Click the Compatibility tab. Select the check box of Disable fullscreen optimizations. Then click OK.

    c) Try running your game and see if you get rid of the error.

    1. Update your drivers from the PC's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
    2. If nothing else helps then Reset the PC: http://www.laptopmag.com/articles/reset-windows...
    3. If nothing else helps what I'd do at this point is wait a few days for Spring Creators Update to be released, install Media Creation Tool from this link and choose Upgrade This PC Now: http://windows.microsoft.com/en-us/windows-10/m...

    This is the most stable way to change to the newer version and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

    If there are any hurdles during install then these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...

    You can monitor the Windows 10 Blog here to get notified of the exact date for release of Spring Creators Version 1803 which is soon: https://blogs.windows.com/windowsexperience/#ut...

    1. But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...
    2. There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    6 people found this answer helpful.
    0 comments