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"No Audio Output device is installed" message and no sound

Anonymous
2018-06-25T07:18:53+00:00

Hi,

I have removed Kaspersky Antivirus and installed Sophos. After restarting I got "No Audio Output device is installed.

I device manager, It is showing all devices, but with yellow tringle.

No option to remove or uninstall device.

My laptop is having Realtech audio.

System info: 

Dell Latitude 7480 

Windows 10 Pro

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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5 answers

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  1. Anonymous
    2018-06-25T08:32:08+00:00

    Hi Vivekanand! ^_^

    So you are having problems with output of your built-in laptop speaker!

    Don't worry , I got you covered! Just try steps below :)

    IMPORTANT:- 1. PLEASE RESTART YOUR SYSTEM AFTER TROUBLESHOOTING

                            2**[** send a screen shot of your build(setting->system->info) and                                                              screenshot of insider status(setting->update and security->windows                                                  insider program)                             

    First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot

    Scroll down, select Playing audio

    Click Run the troubleshooter

    When complete, restart your computer then check if audio is working again.

    Press Windows key + X

    Click Device Manager

    Expand Sound, video and game controllers

    Right click your audio adapter

    Click Properties

    Click the Driver tab

    Is there an option rollback?

    If so, click it.

    Open Start, type: change sound card

    Select the Playback

    Right click your Speakers

    Click Set as Default Device if it isn't already

    Select your speakers

    Click Properties

    Click the Levels tab

    Use the slider to adjust level

    If this was helpful please click on "YES it solved my problem", it really motivates me towards helping more and more...

    Have further question or doubts? Please feel free to ask! Waiting for your reply! :D

    5 people found this answer helpful.
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  2. Anonymous
    2018-06-25T12:28:29+00:00

    Hi Vivekanand!****^_^

    Glad to hear you again! :)

    Would you please send screenshot of following so that I can be more close to the issue?

    1. screenshot of your build(setting->system->info) and                                                    2. **2.**screenshot of insider status(setting->update and security->windows                                                  insider program)

    Meanwhile you can try:-

    Modifying the audio related services settings

    This problem is probably the improper status of the Windows audio service and any other of its dependencies. Correcting the status can solve your problem.

    To modify the audio related services settings:

    1) On your keyboard, press the Windows logo key  and R at the same time to invoke the Run box.

    2) Type services.msc and press Enter to open the Services window:

    1. Click Windows Audio, then Restart.

    1. Right-click Windows Audio, then select Properties.

    1. Set the Startup to Automatic. Then click Apply > OK.

    1. Restart these two services and set the Startup types to Automatic through the same method 4) & 5):

    Windows Audio Endpoint Builder

    Multimedia Class Scheduler

    1. Try to play a music or a video to see if the audio works.

    If it does, congratulations!

    If it doesn't work please send the screenshot(s) I asked and I will further Investigate the issue!  :)

    If this was helpful please click on "YES it solved my problem", it really motivates me towards helping more and more...

    Have further question or doubts? Please feel free to ask! Waiting for your reply! :D

    2 people found this answer helpful.
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  3. Anonymous
    2018-06-25T12:08:47+00:00

    Hi Saket,

    THanks for your suggestions. It did not helped solving the problem.

    Sound devices are still in mission state.

    2 people found this answer helpful.
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  4. Anonymous
    2018-06-25T10:15:35+00:00

    Hello,

    See if this fix helps you:

    https://www.kapilarya.com/fix-no-audio-output-d...

    Let us know if this helps!

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    1 person found this answer helpful.
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  5. Anonymous
    2018-06-25T12:10:57+00:00

    I had installed Sophos and the event log in as below:

    Level Date and Time Source Event ID Task Category

    Information 24-04-2018 09:18:11 Microsoft-Windows-Kernel-PnP 430 None Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 requires further installation.

    Information 24-04-2018 09:18:13 Microsoft-Windows-Kernel-PnP 430 None Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 requires further installation.

    Information 24-04-2018 09:18:39 Microsoft-Windows-Kernel-PnP 440 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 was migrated.

    Last Device Instance Id: HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}

    Location Path:

    Migration Rank: 0x0

    Present: true"

    Information 24-04-2018 09:18:39 Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service IntcAzAudAddService for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0.

    Information 24-04-2018 09:18:58 Microsoft-Windows-UserPnp 20001 (7005) Driver Management concluded the process to install driver hdxadcmax8.inf_amd64_2d3f9bad0ad17b77\hdxadcmax8.inf for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0x0.

    Information 01-05-2018 12:20:53 Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service IntcAzAudAddService for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0.

    Information 01-05-2018 12:21:12 Microsoft-Windows-UserPnp 20001 (7005) Driver Management concluded the process to install driver hdxadcmax8.inf_amd64_6ef60ea043a78551\hdxadcmax8.inf for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0x0.

    Information 22-06-2018 14:20:14 Microsoft-Windows-Kernel-PnP 420 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 was deleted.

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}"

    Information 22-06-2018 14:24:10 Microsoft-Windows-Kernel-PnP 430 None Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 requires further installation.

    Warning 22-06-2018 14:24:20 Microsoft-Windows-Kernel-PnP 442 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 was not migrated due to partial or ambiguous match.

    Last Device Instance Id: USB\VID_0B0E&PID_0410&MI_00\6&25a51c76&0&0000

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}

    Location Path:

    Migration Rank: 0xF000FFFFFFFFF122

    Present: false

    Status: 0xC0000719"

    Information 22-06-2018 14:24:23 Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service IntcAzAudAddService for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0.

    Information 22-06-2018 14:24:48 Microsoft-Windows-UserPnp 20001 (7005) Driver Management concluded the process to install driver hdxadcmax8.inf_amd64_6ef60ea043a78551\hdxadcmax8.inf for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0x0.

    Information 22-06-2018 14:36:11 Microsoft-Windows-Kernel-PnP 420 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 was deleted.

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}"

    Information 22-06-2018 14:39:46 Microsoft-Windows-Kernel-PnP 430 None Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 requires further installation.

    Warning 22-06-2018 14:40:08 Microsoft-Windows-Kernel-PnP 442 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 was not migrated due to partial or ambiguous match.

    Last Device Instance Id: USB\VID_0B0E&PID_0410&MI_00\6&25a51c76&0&0000

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}

    Location Path:

    Migration Rank: 0xF000FFFFFFFFF122

    Present: false

    Status: 0xC0000719"

    Information 22-06-2018 14:40:08 Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service HdAudAddService for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0.

    Information 22-06-2018 14:40:09 Microsoft-Windows-UserPnp 20001 (7005) Driver Management concluded the process to install driver hdaudio.inf_amd64_a0aad29292cb565f\hdaudio.inf for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0x0.

    Warning 22-06-2018 14:44:15 Microsoft-Windows-Kernel-PnP 442 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 was not migrated due to partial or ambiguous match.

    Last Device Instance Id: USB\VID_0B0E&PID_0410&MI_00\6&25a51c76&0&0000

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}

    Location Path:

    Migration Rank: 0xF000FFFFFFFFF122

    Present: false

    Status: 0xC0000719"

    Information 22-06-2018 14:44:20 Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service IntcAzAudAddService for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0.

    Information 22-06-2018 14:44:41 Microsoft-Windows-UserPnp 20001 (7005) Driver Management concluded the process to install driver hdxadcmax8.inf_amd64_6ef60ea043a78551\hdxadcmax8.inf for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0x0.

    Warning 22-06-2018 14:44:48 Microsoft-Windows-Kernel-PnP 442 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 was not migrated due to partial or ambiguous match.

    Last Device Instance Id: USB\VID_0B0E&PID_0410&MI_00\6&25a51c76&0&0000

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}

    Location Path:

    Migration Rank: 0xF000FFFFFFFFF122

    Present: false

    Status: 0xC0000719"

    Information 22-06-2018 14:44:51 Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service IntcAzAudAddService for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0.

    Information 22-06-2018 14:45:12 Microsoft-Windows-UserPnp 20001 (7005) Driver Management concluded the process to install driver hdxadcmax8.inf_amd64_6ef60ea043a78551\hdxadcmax8.inf for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0x0.

    Information 25-06-2018 16:47:49 Microsoft-Windows-Kernel-PnP 420 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 was deleted.

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}"

    Information 25-06-2018 16:48:22 Microsoft-Windows-Kernel-PnP 430 None Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 requires further installation.

    Warning 25-06-2018 16:48:43 Microsoft-Windows-Kernel-PnP 442 None "Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39ef364d&0&0001 was not migrated due to partial or ambiguous match.

    Last Device Instance Id: USB\VID_0B0E&PID_0410&MI_00\6&25a51c76&0&0000

    Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}

    Location Path:

    Migration Rank: 0xF000FFFFFFFFF122

    Present: false

    Status: 0xC0000719"

    Information 25-06-2018 16:48:46 Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service IntcAzAudAddService for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0.

    Information 25-06-2018 16:49:06 Microsoft-Windows-UserPnp 20001 (7005) Driver Management concluded the process to install driver hdxadcmax8.inf_amd64_6ef60ea043a78551\hdxadcmax8.inf for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_102807A0&REV_1000\4&39EF364D&0&0001 with the following status: 0x0.

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