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Anonymous

Hi, I have a problem where about every 10-20 seconds Windows Explorer crashes and restarts. The desktop and the start bar flicker, and if I have any Explorer windows open they close.

This is causing me problems because as well as the flickering being uncomfortable on the eyes, I'm not able to do things that take a bit of time like copying large files.

The most annoying thing is that I was getting this previously, and did a full reset of windows (including removing all files) to fix it. It seemed to be ok at first, but now it has come back again. I am currently running Windows 10 Pro on the Insider Program.

I have tried everything suggested in this post, but it hasn't helped:

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/windows-explorer-keeps-restarting/6b136d36-1eac-454f-af93-27e48b309f2a

I also have tried doing a System Restore a few times, but after restarting it keeps saying that it was unable to complete because it couldn't access a file.

I am getting Problem Reports - here is an example of one (there are 354 of these):

Source

Windows Explorer

Summary

Stopped working

Date

‎30/‎05/‎2018 7:45 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Explorer.EXE

Application Version: 10.0.17661.1001

Application Timestamp: 00d09b84

Fault Module Name: wevtapi.dll

Fault Module Version: 10.0.17661.1001

Fault Module Timestamp: b1ae8222

Exception Code: c0000005

Exception Offset: 0000000000013ed6

OS Version: 10.0.17661.2.0.0.256.48

Locale ID: 5129

Additional Information 1: 38fc

Additional Information 2: 38fca3de3a92d6a402893d4193009f66

Additional Information 3: 6e63

Additional Information 4: 6e6302f4f1510b36490b61cb3424229e

Extra information about the problem

Bucket ID: ef4c986c4b5667b7b5eb5ff9c994c47b (1579461620756956283)

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

There is also one of these:

Source

WindowsExplorer

Summary

File and folder view reentrancy

Date

‎23/‎05/‎2018 5:58 PM

Status

Report sent

Description

The file and folder view encountered an unexpected state

Problem signature

Problem Event Name: ShellViewReentered

AppName: Explorer.EXE

AppVersion: 10.0.17661.1001

StackHash: 31bcc676

OS Version: 10.0.17661.2.0.0.256.48

Locale ID: 5129

Extra information about the problem

Bucket ID: aba57e21f9876056ab6af2e2e2e75d42 (1975658442838728002)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Answer 1

Thanks Pauli, I've downloaded & installed the standard build of Win 10 Pro, so I think this will have resolved my issues.

I don't think I need to be on the Insider Program for the time being at least, was on it for Mixed Reality development but I believe the usual public builds have everything required for this now.

Answer 2

"- Your Microsoft account requires attention to get Insider Preview builds"

Go to Accounts / Your Info to see if it ask to verify your account
Go to Updates / Windows Insider Program page to check are you linked your account to program?

Did you download some unofficial ISO for 17661 from internet? If it is possible download official ISO for Windows 10 v1803, do clean install, set your PC to Get Insider Previews in Fast Ring and try again.

https://www.microsoft.com/en-us/software-download/windows10

Here is similar question and some instructions how to change to Fast Ring.

https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update-insiderplat_pc/insiders-program-can-no-longer-change-settings-no/6eefdc50-52eb-428f-a290-9b8166b5bc1d

Answer 3

Hi,

Many thanks to both of you for the fast replies.

It's great news that this is fixed with the latest insider build. However I'm having a little trouble updating to the latest build:

Under Windows Update, it says:

You're up to date
Your Microsoft account requires attention to get Insider Preview builds

Under Windows Insider Program:

What kind of content is set to: Active development
What pace is set to: Slow

... but both of these are greyed out so that I can't change them. Do I need to have it set to Fast to get 17677?

My Windows Insider account is set to the same one that I am using here.

Answer 4

Pauli O 15,460 Volunteer Moderator

That is known bug in build 17661. Latest build is 17677 where this bug is fixed.

Go to Settings / Update / Windows Update and click "Check for Updates".

On Insider forum you can get better answered issues regarding Insider Previews.

0 comments

Answer 5

To start with, please execute following steps and let me know

CTRL+SHIFT+ESC to start Task Manager

Locate Windows Explorer in Processes tab > Right Click > End Task

Now at the top File > Run new task > Put explorer.exe and Enter

Run SFC Scan & DISM

How to - https://answers.microsoft.com/en-us/windows/for...

Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

Review below Microsoft help

Fix File Explorer if it won't open or start - https://support.microsoft.com/en-us/help/408737...

To test only - Create a New User Account and login with this new User Account to rule out corruption in user profile

https://support.microsoft.com/en-us/help/402692...

Do let me know if you have any more question or require further help. I would be happy to work with you to take you though this problem.

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5 answers