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Missing multimedia controller driver

Anonymous
2018-06-13T12:27:47+00:00

Hi I have a KOGAN ATLAS 2-in-1 study notebook that i purchased a few weeks ago and is missing a multimedia controller driver.

I have ran the trouble shooter and tried the drivers from kogan.com but to no avail also their chip set drivers were corrupt and had to be installed manually.

My laptop details are:

             Machine name: DESKTOP-L62HFVQ

               Machine Id: {5E1ECCE6-817A-4A7E-93E2-D96EDF04793C}

         Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                 Language: English (Regional Setting: English)

      System Manufacturer: Kogan

             System Model: KALAP102INKEA

                     BIOS: 5.11 (type: UEFI)

                Processor: Intel(R) Atom(TM) x5-Z8350  CPU @ 1.44GHz (4 CPUs), ~1.4GHz

                   Memory: 4096MB RAM

      Available OS Memory: 4010MB RAM

                Page File: 2531MB used, 2886MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 144 DPI (150 percent)

       System DPI Setting: 144 DPI (150 percent)

          DWM DPI Scaling: UnKnown

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17134.0001 64bit Unicode

The other devices are working fine just the multimedia controller. Ive tried uninstalling and reinstalling the device with the drivers kogan gave me but to no avail.

Any advice please?

I can provide further info if required. Sound works just the media controller driver comes up with an exclamation mark under device manager

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-06-13T12:33:49+00:00

    Could you get the Hardware ID from Device Manager then paste in a reply here please?

    https://www.groovypost.com/tips/quickly-find-wi...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    8 people found this answer helpful.
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  2. Anonymous
    2018-06-13T23:40:38+00:00

    Could you get the Hardware ID from Device Manager then paste in a reply here please?

    https://www.groovypost.com/tips/quickly-find-wi...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Thanks here is the info 

    PCI\VEN_8086&DEV_22B8&CC_0480

    hope this helps

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-06-13T23:51:19+00:00

    It says its for the Intel Signal Processor 2400.

    2 people found this answer helpful.
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  4. Anonymous
    2018-06-13T23:52:20+00:00

    ok will try brb

    1 person found this answer helpful.
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  5. Anonymous
    2018-06-13T23:45:37+00:00

    Download all the drivers here, extract them then click update driver for the missing driver in Device Manager and point to the folder with all the drivers:

    https://www.kogan.com/au/help/kogan-atlas-2-in-...

    1 person found this answer helpful.
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