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Event 16953 Directory-Services SAM

Anonymous
2018-06-21T04:20:18+00:00

Log Name:      System

Source:        Microsoft-Windows-Directory-Services-SAM

Date:          6/4/2018 2:03:48 PM

Event ID:      16953

Task Category: None

Level:         Error

Keywords:     

User:          SYSTEM

Computer:      CRM16.DC

Description:

The password notification DLL PGPpwflt failed to load with error 126. Please verify that the notification DLL path defined in the registry, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, refers to a correct and absolute path (<drive>:&lt;path>&lt;filename>.<ext>) and not a relative or invalid path. If the DLL path is correct, please validate that any supporting files are located in the same directory, and that the system account has read access to both the DLL path and any supporting files.  Contact the provider of the notification DLL for additional support. Further details can be found on the web at http://go.microsoft.com/fwlink/?LinkId=245898.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Directory-Services-SAM" Guid="{0D4FDC09-8C27-494A-BDA0-505E4FD8ADAE}" />

    <EventID>16953</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2018-06-04T06:03:48.789492100Z" />

    <EventRecordID>63601</EventRecordID>

    <Correlation />

    <Execution ProcessID="712" ThreadID="716" />

    <Channel>System</Channel>

    <Computer>CRM16.DC</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData Name="SAMMSG_NOTIFICATION_PACKAGE_REGISTRATION_FAILED">

    <Data Name="NotificationPackage:">PGPpwflt</Data>

    <Data Name="Registry key:">HKLM\System\CurrentControlSet\Control\Lsa&lt;/Data>

    <Data Name="Registry value:">Notification Packages</Data>

    <Data Name="Error code:">126</Data>

  </EventData>

</Event>

Will this cause my CRM locked, which it use the kerberos authentication method sync from the Active Directory? May i know how to fix this?

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

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  1. Anonymous
    2018-06-24T00:57:08+00:00

    Thank you for the information.

    Kindly confirm if the device is connected via domain network. If so, you can consider contacting the IT specialist of your company. If you are a part of the IT specialist, then you can consider posting your concern in TechNet forums.

    If you are using a consumer platform, then you may uninstall the Symantec Endpoint Encryption BitLocker. Install the latest  Symantec Endpoint Encryption BitLocker from the device manufacturer's website and check if you will still encounter the same issue.

    Let us know how it goes and we'll assist you further if needed.

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  2. Anonymous
    2018-06-22T00:59:27+00:00

    We hit this issue since after we install the Symantec Endpoint Encryption BitLocker to enforce higher security. When PC is on, this screen will appear and user will login to their Active Directory account. Previously, user login to AD via window login screen.

    We notice our CRM which using AD account has frequently hit account lock out issue. Not sure if this thing block the Kerberos to sync the latest ticket from AD. We are urgently looking for a solution for this.

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  3. Anonymous
    2018-06-21T23:49:02+00:00

    Hi Malcoms,

    I'd like to know more about your concern. What are you trying to perform that triggers the error message? When did you start encountering the issue?  Have you made any changes to your computer prior to this issue?

    We look forward to your response.

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