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Bluetooth "driver is unavailable"

Anonymous
2018-06-07T08:27:48+00:00

Hi there,

I recently bought this product which has WiFi and Bluetooth: Asus PCE-AC55BT Dual-Band Wireless-AC1200 PCI-E Adapter.

The WiFi works. The bluetooth does not work however. If I click on Windows settings > Devices it says "Driver is unavailable". I installed the Intel Drive and Support Assistant and ran a scan - it says I have the latest Bluetooth driver (20.50.1.2).

If go to device manager there is an "unknown device" which is the above bluetooth device. However there is also "Intel Wireless Bluetooth" in the bluetooth category.

I have no other bluetooth devices installed.

My computer specs:Intel® Core™ i7-8700K CPU @ 3.70GHz;  ASUSTeK COMPUTER INC. PRIME Z370-A; Windows 10 Pro 64 bit.

How do I get the bluetooth to work?

Any help would be greatly appreciated.

Simon

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-06-19T23:55:18+00:00

    I tried doing a repair upgrade and got the message below? Should I do a clean install?

    3 people found this answer helpful.
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  2. Anonymous
    2018-06-24T12:21:32+00:00

    I did a clean install and it's all working now, resolved!

    1 person found this answer helpful.
    0 comments
  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-06-07T08:30:11+00:00

    Please try following and check after each step

    1. Run Troubleshooters for Bluetooth and Hardware & Devices

    Type troubleshoot in Windows Starts Search box (Cortana) > Troubleshoot

    1.1 Click Bluetooth and run the troubleshooter

    1.2 Click Hardware & devices and run the troubleshooter

    1. Run Built-in & Guided Walk through Windows Update troubleshooter

    Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

    Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

    1. Run SFC Scan & DISM

    How to - https://answers.microsoft.com/thread/bc609315-d...

    1. Take actions related to Bluetooth driver

    Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on entry below >

    A. Rollback the Driver

    Click Properties > Go to Driver tab > If there is rollback option, click it

    B. Uninstall the Driver

    Uninstall > Reboot the computer > The driver will be installed automatically when you restart

    C. Update driver from manufacturer's website

    Your Bluetooth drive may need to be reinstalled from computer manufacturer's website. If you need my help to locate the driver on the website, please let me know following -

    A. What is your computer's make and model? For example Lenovo T470

    B. What is the Windows version and build? To check this, type winver in Windows Start Search (Cortana) box and click winver.

    1. Head to following Microsoft help on Bluetooth issue and execute the steps there

    https://support.microsoft.com/en-us/help/14169/...

    1. Restart Bluetooth Support Service

    Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

    After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

    Do let me know if above don't work for you. If not, I will provide further troubleshooting steps to you to solve this problem.

    Source - https://answers.microsoft.com/thread/ccfa2f34-a...

    1 person found this answer helpful.
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  4. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-06-07T13:42:07+00:00

    I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

    https://www.tenforums.com/tutorials/16397-repai...

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  5. Anonymous
    2018-06-07T13:41:00+00:00

    I followed these steps and the issue is still present unfortunately. Any other steps I can follow would be great. 

    Thanks for the response so far!

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