Hi Robert. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.
Follow this guide: https://blogs.windows.com/windowsexperience/201...
Troubleshoot here: http://www.tomsguide.com/answers/id-3294844/con...
Other methods: https://www.techadvisor.co.uk/how-to/laptop/con...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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