Hello, I'm Marcos I can help with your request
1.Go to Settings-->Update & Security-->Recovery-->Advanced startup, click Restart now.
2.In the new window, Select Troubleshoot --> Advanced options --> Command prompt.
3.Next, select the administrator account.
4.Now provide the credentials for the admin account you opted in the previous step.
- Finally, in the Command Prompt window, type following commands and press Enter key after each:
cd %windir%\system32\config
ren system system.001
ren software software.001
You can now close the Command Prompt window, which takes you to Windows Recovery Environment screen. Select Continue option to get into your operating system. After a reboot, you'll find that 'There was a problem resetting your PC' issue is solved already.
Hope it works.