Internal speakers not working on ASUS laptop with Windows 10

Question

Internal speakers not working on ASUS laptop with Windows 10

Anonymous

My Asus laptop is 1.5 years old. Recently, within the last 2 or 3 months, my internal speakers stopped working for no obvious reason. I have not muted or disabled anything, and I did not open my laptop to physically unplug my internal speakers. The troubleshooter cannot identify the issue and the drivers are up to date. The Digital Display Audio shows the AMD High Definition Audio Device status as, Not plugged in. Other than that, the AMD High Definition Audio Device Properties states that the Device status as, This device is working properly. See below for relevant diagnostics and details.

Playing Audio Publisher details: Issues found

The speaker, headset or headphone is unplugged

An audio device must be plugged in to play or record sound. Not fixed Not Fixed

Plug in the speaker, headset or headphone Informational

Check audio device

There might be a problem with your audio device. Detected Detected

Potential issues that were checked

One or more audio service isn't running

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running. Issue not present

Audio device is disabled

The audio device you selected is currently turned off in Windows. Issue not present

Your PC must be restarted Your PC must be restarted: Issue not present

Hardware changes might not have been detected

Hardware changes might not have been detected: Issue not present

Issues found Detection details

5 The speaker, headset or headphone is unplugged Not fixed Not Fixed

An audio device must be plugged in to play or record sound.

Plug in the speaker, headset or headphone Informational

The audio peripheral doesn't appear to be plugged in. Check the connection.

Check audio device Detected Detected

There might be a problem with your audio device.

Potential issues that were checked Detection details

One or more audio service isn't running Issue not present

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.

6 Audio device is disabled Issue not present

The audio device you selected is currently turned off in Windows.

Informational Device state

State information about the audio device.

State: Unplugged

Status code: 8

Help link: https://msdn.microsoft.com/en-us/library/aa363230(VS.85).aspx

Your PC must be restarted Issue not present

Collection information

Windows Version: 10.0

Architecture: x64

Time: Tuesday, June 5, 2018 9:52:15 PM

Sound

Troubleshoot problems that prevent your computer from playing or recording sound.

Package Version: 4.5

Publisher: Microsoft Windows

Playing Audio

Find and fix problems with playing sound.

Package Version: 4.5

Publisher: Microsoft Corporation

Hardware and Devices

Find and fix problems with devices and hardware.

Package Version: 4.1

Publisher: Microsoft Windows

Anyone have any ideas?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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2 answers

Answer 1

Please try following. Skip a step if already done.

Run Audio / Hardware & Devices Troubleshooter

Windows Key+I > Update & security > Troubleshoot >

A. Playing Audio > Run the troubleshooter

B. Hardware & Devices > Run the troubleshooter

Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

Run SFC Scan & DISM

How to - https://answers.microsoft.com/thread/bc609315-d...

Take actions related to Audio Driver

Windows Key+X > Device Manager > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >

A. Roll Back - If Roll back driver is enabled, roll it back

B. Uninstall - Uninstall Device and restart to reinstall it automatically

C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

Check Speaker / headphone is not disabled and is set as default

Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is is enabled > You may also check if the Speaker that you are using is set as default.

Source - https://support.microsoft.com/en-us/help/402699...

Answer 2

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot

Scroll down, select Playing audio

Click Run the troubleshooter

When complete, restart your computer then check if audio is working again.

Press Windows key + X

Click Device Manager

Expand Sound, video and game controllers

Right click your audio adapter

Click Properties

Click the Driver tab

Is there an option rollback?

If so, click it.

Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.

Open Start, type: change sound card

Hit Enter

Select the Playback

Right click your Speakers

Click Set as Default Device if it isn't already

Select your speakers

Click Properties

Click the Levels tab

Use the slider to adjust level

Other options:

Play a youtube video with the soundcard speaker jack unplugged and let it play through the laptop's inbuilt speakers.
While it is playing, plug in the audio jack and see if it starts playing.

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

If its Windows 10 1803:

There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

or

Press Control + Alt + Delete

Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen

Continue to hold down the shift key while clicking Restart

Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:

https://www.groovypost.com/howto/block-windows-...

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Internal speakers not working on ASUS laptop with Windows 10

2 answers