Windows 10 does not recognize Moto G5 Plus Android Cell Phone

Hi Loy. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Unfortunately USB phones upload of photos to Windows 10 is unreliable. If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. But Microsoft will not even see it here because this is a tech forums where we are mostly volunteers trying to help solve your problems.

There are some troubleshooting steps here that work intermittently:

https://fossbytes.com/connect-phone-windows-10-...

https://www.pcworld.com/article/3218106/windows...

https://www.digitaltrends.com/mobile/how-to-bac...

You can install OneDrive app to your phone and share files using it to the built-in Onedrive in Windows 10. https://onedrive.live.com/about/en-us/

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Thanks to all for helping with this Android to PC issue. I've read volumes from all links and finally realized the best way to connect is by swiping down from the top of the android cell phone.

It seems that as long as you have the proper cable attached, then just swipe down from the top of the android cell phone, then a variety of messages will appear. One message will always be "Android System to SD Card then For transferring photos and videos." Click on the message and you will be connected to the PC.

You can then go to the File Manager, click on the Moto Cell Phone and the contents of the cell phone will magically appear.

Is this a great world...or what? Thanks to all for the help.

Loy Banks

The first thing, try changing the cable.

Second, Try changing the USB port.

Third, if the both don't help try it on another computer.

Hi Loy. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Unfortunately USB phones upload of photos to Windows 10 is unreliable. If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. But Microsoft will not even see it here because this is a tech forums where we are mostly volunteers trying to help solve your problems.

There are some troubleshooting steps here that work intermittently:

https://fossbytes.com/connect-phone-windows-10-...

https://www.pcworld.com/article/3218106/windows...

https://www.digitaltrends.com/mobile/how-to-bac...

You can install OneDrive app to your phone and share files using it to the built-in Onedrive in Windows 10. https://onedrive.live.com/about/en-us/

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.