Share via

Unable to connect Skullcandy Ink’d Wireless headset

Anonymous
2018-06-11T08:18:19+00:00

·        Are you trying to connect a wireless headset?

Yes – Skullcandy Ink’d Wireless

·        Are you using a computer or a laptop? Can you provide us the make and model?

Dell XPS 15 9560 Laptop

·        Is the wireless headset detected under Device Manager?

No

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-06-13T10:28:01+00:00

    Hi Colleen,

    There could be a few possible reasons why you are experiencing this issue. We have here some troubleshooting questions that may help to look further into this:

    • Are you encountering an error message? If so, kindly provide the full error message.
    • Were you able to successfully set it up before?
    • What is the build and version of your Windows 10?
    • Were there any updates installed prior to experiencing the issue?
    • Have you checked if there are current drivers from the manufacturer's website for your device. Kindly check this link on How to: Install and Update drivers in Windows 10.

    For now, since your wireless headset relies on Bluetooth connection to work with your system, I recommend that you follow the recommendations in this support article to Fix Bluetooth problems in Windows 10.

    Looking forward to your response.

    1 person found this answer helpful.
    0 comments