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I keep getting this error message when I try to recover my files from OneDrive.
"We can't open this file right now. Make sure OneDrive is running on your PC, then try again."
These files were on my windows 8 laptop, but it died so I put everything in OneDrive and now I can't access my files!!!! Help!!!! My new laptop is running on windows 10.
How do I fix this? I need these files ASAP!!!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
I found that if you right click on the OneDrive icon (two white clouds) in the system tray (where your time shows) and then choose "Quit OneDrive" and then start it again from the Start Menu, it would let me access my files that previously gave the "We can't open this file right now. Make sure OneDrive is running on your PC, then try again" error.
I have one drive on my other windows 10 computer and they open on it, but I am giving that computer to my granddaughter and would like to have them on this windows 10 computer. Somehow the files are on this computer but will not open. So I'm wondering how to take the one drive off the other computer and open them up on this one. Thanks, Joan Register
I have this problem also, but I searched OneDrive in my browser [Google Chrome] and opened the web site.
I then selected the My OneDrive button...and thank goodness....success!
I did not even have to log in manually....my own account opened automatically, and all of my files became accessible.
It is worth a try...even if you had to log in yourself??
At least you can keep working, hopefully?
...My One Drive files still won't open in my own My Computer files, in my Windows 10 laptop...SAD!!
Just want to let you guys at MS know that I removed OneDrive. You really forced my hand. I don't know what happened after the April update, but since then OneDrive has been forcing me to run it if I were to open OFFLINE files, saved in my HARD DRIVE.
It gets worse. Whenever I edit a doc file, Word keeps telling me that "someone else" is saving the file, and ask me to either save it somewhere else or make the changes marked red. I tried to accept all the changes, and Word DOES NOT save the file (I opened it again and it full of marks). I know damn well nobody is editing the file besides me (I literally just copy it in to my computer 4 mins ago).
I am having the same problem. It was working fine until about two weeks ago. I have Windows 10 install on all my devices. So, I doubt that it has anything to do with the fact that you were previously using Windows 8.
