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(error 0x000007d1) on Printer

Anonymous
2018-05-22T09:36:01+00:00

Hello;

Since I have updated to the new version 1803, my Brother's HL-L2340DW Mono Laser printer will not print, and receive this error code. I have uninstalled this drivers and program 3 time and reinstalled it. It is setup for wireless. It says that the printer is there and working, but no print. It says that it has a invalid driver. So, somewhere in your programming of 1803 version Microsoft had changed something. Because it used to work flawlessly. I don't think this is a Brother's driver problem, but a Microsoft drivers problem. Fix it please! I want my printer to work again. And don't tell me it is a Brother's problem when I know it all started with the version of 1803. This is a screen shot of the error code that I get. I was trying to print a test page.

Thank You

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-06-20T01:02:32+00:00

I did this and it fixed the problem.

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

  1. Please submit feedback on Feedback Hub before trying this workaround
  2. Please reply/mark this as helpful if you it works for you

Workaround:

  1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
  3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
  4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

it finally worked after hours of attempts.

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Anonymous
2018-06-12T00:38:21+00:00

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

  1. Please submit feedback on Feedback Hub before trying this workaround
  2. Please reply/mark this as helpful if you it works for you

Workaround:

  1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
  3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
  4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

Was this answer helpful?

40+ people found this answer helpful.
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Anonymous
2020-02-28T18:54:02+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2018-06-01T16:41:02+00:00

    Hi everyone,

    Engineering has acknowledged that this issue should not be happening and would like to investigate. To aid further investigation, it would be immensely helpful if everyone who is experiencing error code 0x000007D1 could submit feedback. Please follow the steps below to do so.

    1. Launch the Feedback Hub
    2. Add new feedback. Make sure to include error code 0x000007D1in the title.
    3. Mark your feedback as a "Problem"
    4. Describe your issue in the "Tell us about it" section
    5. Select "Devices and Drivers" as the Category and "Print" as the Sub-Category
    6. Check "Send attached files and diagnostics to Microsoft along with my feedback"
    7. Select "Recreate my problem"
    8. Press "Start capture"
    9. Reproduce your issue
    10. Press "Stop capture"
    11. Submit the feedback

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    10 people found this answer helpful.
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  2. Anonymous
    2018-05-28T01:48:24+00:00

    I agree. I believe this is an error related to the recent Microsoft updates. Neither one of my computers can print to my HP printer either. I have tried re-installing the drivers and the software for my printer, everything is up to date and I can scan to the printer. Microsoft needs to be looking into this issue and provide a fix because it is their update that caused this screw up.

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    5 people found this answer helpful.
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