Laptop battery and charging issues after recent update

It is definitely something to do with the drivers as when I disable both of the battery drivers AC power kicks in, uninstalling them only provides a very temporary solution as they reinstall automatically next restart and I'm back to battery only power with the machine saying it is not plugged in.

The Power troubleshooter tells me nothing is wrong, I guess that's a matter of opinion as I'd like it to charge when it is plugged in but the drivers seem to be preventing this in some way.

Press Windows key + X

Click Device Manager

Expand Batteries

Right-click Microsoft ACPI-Compliant System.

Choose Update Driver Software.

Make sure you are connected to the Internet, the check for updates.

Check if its working...

Other things you can try....

1. Run Windows 10 Battery Diagnostics

If your battery isn’t fully charging, the first thing you can try is the Battery troubleshooter in Windows 10.

Open Start > Settings > Update & security > Troubleshoot

Scroll down then click Power

Click Run the troubleshooter

Complete the wizard then restart your device to see if the problem is resolved.

Most laptop computers include their own factory diagnostics utilities, too. It is recommended you also use those to test your battery. Accessing the diagnostics will vary by manufacturer, so, consult the documentation that came with your computer. Before you run a test, you might need to first fully charge the device to 99 or 100 percent, disconnect the AC adapter, boot into the diagnostic utility then run the test.

2. Check if Your AC Power Supply is Properly Connected

Sometimes the power cable connected to your AC power supply brick might be loose. Check to make sure it is fitted and secured properly.

3. Try a Different Wall Outlet and Check for Low Voltage and Electrical Issues

The other day, my house had some serious electrical issues going on. You would be amazed how much voltage issues can affect the performance of your system. Plugging in my laptop into an outlet within my room dimmed the light, while an outlet in the living room caused it to wink.

Another room it remained constant but charging was horribly slow. This, of course, meant I had low voltage issues and with so many appliances competing for the little bit of faulty energy, it made it even worse. Ultimately, I ended hiring an electrician to sort out the issues. After fixing it up, my laptop started charging normally.

4. Test with Another Charger

I mentioned the AC power adapter earlier. It’s possible your charger might be the culprit. If you have a working spare laying around the home, give it a try to see if it charges. You can also borrow one from your work colleague if you don’t have any. If you don’t have access to another charger, try yours on another laptop to see if it charges the device.

If you are mixing and matching laptop power adapters, make sure you choose the correct power supply (https://www.amazon.com/s/ref=nb_sb_noss_2?url=s...). Read the brick and make sure it has the same polarity and voltage as the adapter for your laptop.

5. Remove All External Devices

If you keep external devices such as a smartphone, a USB external drive, mouse, printer and anything else attached to your system while charging, it will take longer for your battery to reach 100%. Make sure you disconnect all of those devices so your system won’t be competing with all the other electronics.

6. Check Your Connectors for Dirt or Damage

If your laptop has a modular battery, remove it then check for any damage or to see if it needs cleaning around the contacts and inside the battery compartment. Also, check if there are any dust particles inside the charging port that might be preventing the battery from charging.

7. Check for BIOS and Chipset Driver Updates

Sometimes your system might be overdue for an update for components such as your BIOS and Chipset. Updates can help resolve bugs that might be preventing the battery from charging efficiently.

8. Press and Release Power Button Reset

Sometimes unknown glitches can prevent the battery from charging. An easy way to fix it is to power down your computer, hold down the power button for 15 to 30 seconds, plug in the AC adapter, then start the computer.

9. Disable Apps and Check Battery Usage in Windows 10

Going back to Windows 10 a bit, recently, I noticed my Surface Pro was taking an unusually long time to charge and the fans started to rev up. Little did I notice the culprit was right there on my Taskbar all along. Slack’s Windows client was waiting in an attempt to connect to the Internet. So, checking your apps to determine whats running in the background can help you not only conserve battery life but limit what prevents it from charging faster.

There are a couple ways to do that. Open Start > Settings > Privacy > Background apps. Scroll down then toggle off the apps that might be preventing your device from reaching a full charge.

Still in Settings, open System > Battery > Battery usage by app. This will tell you which apps are using the most battery and you can make a decision what to do, whether to let Windows decide if it should run in the background while not sacrificing battery life.

10. Replace Charger or Battery Module

Ultimately, if you don’t see any improvements after trying all the above, then it’s maybe best that you replace either the charger or battery itself. This will require contacting your laptop manufacturer and placing an order. Batteries and the chargers are not necessarily cheap, especially if its an older system. But, if you have no choice, its something you will just have to do to get your system back in working order.

Source....

https://www.groovypost.com/howto/troubleshoot-b...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Its on the latest version 1803, upgraded it from Windows 8 originally, I've had no issues with power and charging until now.

There can be several causes but to start with, you can try following. Please try these options one by one and check after each option. (if you have desktop not laptop, then only 1 will be applicable)

1. Troubleshoot Power

Type troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down > Click Power > Run the troubleshooter > Follow on-screen direction.

2. Restore Default for Power Settings

Right click on battery icon in system tray > Power options > Click Change Plan Settings > Click Restore default settings for this plan

3. Disable Fast Startup

Right click on battery icon in system tray > Power options > Click Choose what the power buttons do > Click Change settings that are currently unavailable > Scroll down to Shutdown settings and uncheck Turn on fast startup > Click Save changes

4. Uninstall / Install Battery Driver

Shut down your computer > Detach power chord > Remove battery > Attach power chord > Reboot your computer

Windows Key+X > Device Manager > Expand Batteries > Right-click Microsoft ACPI-Compliant System > Uninstall > Shutdown the computer > Remove the power chord > Attach your battery > Attach your power chord > Reboot the computer to automatically install the driver

Hello,

Please run Power troubleshooter from Settings app > Update & security > Troubleshoot. See if it helps you.

Hope this helps!