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I can not connect my HP Envy 5020 printer to my laptop

Anonymous
2018-08-28T17:58:56+00:00

My HP envy 5020 printer will not connect to the laptop

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-08-28T18:31:11+00:00

    hello JenniferBurton1

    follow these steps to connect you printer

    https://support.hp.com/ph-en/document/c05573084

    This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    i hope it helps you

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  2. Anonymous
    2018-08-28T18:05:06+00:00

    Hi, i hope you're doing good today.

    This issue could occur if the wi-fi direct is enabled.

    Let's go through a few steps that may help to fix this issue.

    I suggest that you disable the wi-fi direct on the unit and check by following the steps listed below:

    1. From the Home screen on the product control panel, touch the Wireless button.
    2. Open the following menus:

    Wireless Menu

    Wireless Direct

    On/Off

    1. Touch the Off menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.

    If the issue persists, I suggest that you restore the printer to the original network settings by following the steps listed below:

    1. From the Home screen, touch (Wireless) and then touch ( Settings ).
    2. Touch Restore Network Settings, and then follow the onscreen instructions.
    3. Print the network configuration page and verify that the network settings have been reset.

    Now, I suggest that you follow the steps to setup the wireless network by following the link:

    https://support.hp.com/us-en/product/hp-officej...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Regards.

    1 person found this answer helpful.
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  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-08-28T18:00:01+00:00
    1. Run troubleshooter

    HP provides a tool for HP printers to troubleshoot - HP Print and Scan Doctor. Download it, launch it and follow the onscreen directions to locate problems and fix them

    Download Link - http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

    1. Uninstall and reinstall the Printer (Credit to Andre Da Costa, MVP for providing steps)

    A. Uninstall Printer

    Click on Windows Key+X > Apps and Features > Scroll down and click Programs and Features > Select your printer > Select Uninstall

    Type Printer in Windows Search box > Printers & Scanners > Select your printer > Remove device

    Type Printer in Windows Search box > Click Printers & Scanners > Scroll down and click Print server properties under Related settings > Under Driver tab, look for your printer > Select it and click Remove button at the bottom

    B. Install Printer

    Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer

    Type Printer in Windows Start Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer, your computer should also be logged into Wifi network)

    If Windows doesn't detect your printer, then you will get a blue message - Click The printer that I want isn't listed

    If you are using Bluetooth / Wirelss printer > Select Add a Bluetooth, wireless or network discoverable printer > Choose the printer > Select your Printer and follow on screen directions

    If you are using wired printer > Select Add a local printer or network printer with manual settings > Select Use an existing port > Select your Printer and follow on screen directions

    1 person found this answer helpful.
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  4. Anonymous
    2018-08-28T18:02:52+00:00

    Hi,

    Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, Please tell me what error message or code you see while connecting your printer

    Meanwhile if my understanding is right, I would suggest you to please see the below mentioned article once please (if not tried before) and see if it helps. I am hopeful that your query will be resolved, If the issue persists or if my understanding is different from your concern, kindly do let me know,waiting for your kind reply please.

    https://h30434.www3.hp.com/t5/Printer-Software-...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let me know, if that helps and feel free to ask back any question.

    Kind Regards:

    Yasir

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