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Kworld DVD Maker 2 USB not detected when desktop upgrade to Win10 (64bit). No issue when used Win7 (64bit)

Anonymous
2018-08-08T02:24:52+00:00

Hi Microsoft Support,

Really need your help. I'm currently using the Kworld DVD Maker 2 USB for picture imaging transfer from microscope to PC.

Previously we are using Win7 and no issue encounter.

After we upgrade to Win10, seems like the USB drive it not detect.

Please help.

Thanks,

Nazri

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-08-08T02:30:47+00:00

    Hello, I understand that you are having some trouble getting the Kworld DVD Maker 2 to work for Windows 10. First, I want you to check if the box says it supports Windows 10. If it doesn't, you will have to visit their official website to download the latest drivers they are "officially"distributing.

    Hope this helps!

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  2. Anonymous
    2018-08-08T02:35:01+00:00

    Hi Nazri. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    Uninstall the software from Settings > Apps > Apps & Features, restart the PC.

    Then download the latest version fresh download from the software's Support Downloads web page, try installing it in Compatibility Mode: https://www.laptopmag.com/articles/set-compatib...

    Did this work in an earlier version of Windows 10? Did you just have a version or Windows upgrade? If so you might be able to Go Back at Settings > Update & Security > Recovery.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  3. Anonymous
    2018-08-08T02:48:30+00:00

    Hello, I see that you are still having problems, and I see that the third party drivers are also not working. I would suggest you to try this step here:

    https://support.microsoft.com/en-us/help/402844...

    Hope this helps!

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  4. Anonymous
    2018-08-08T02:44:51+00:00

    Hi Takagi-san,

    Thanks for the input, Yes the box mention support up to Win7. And i have search to their official website (www.kworld-global.com), seems no latest drivers for Win10.

    But there is several in 3rd party webpage, also i tried to install the drivers and it does not works.

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