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Speakers not detected as plugged in and quit playing audio, but initially play sound

Anonymous
2018-07-24T17:31:16+00:00

Relevant Specs are:

Windows 10 x64

Audio run through Realtek audio HD manager

MSI z170m Mortar Motherboard

Logitech Multimedia Speakers Z200/ rear panel audio

Logitech G933 headset/ usb bluetooth 

I'm encountering a problem with a pair of Logitech speakers that I recently purchased. The speakers will not play audio, even though they are on and operational. I know they are operational because when I restart my computer they initially play sound, but will cut off soon after. If I don't immediately play audio, the speakers will not play sound later. My Logitech headset is fully connected and plays audio perfectly with no problems. At times the Logitech speakers will continue to play audio for no apparent reason. In playback devices the Logitech speakers are not listed as plugged in. It shows nothing is connected to the rear audio panel.  

I believe the problem originates with the Realtek HD audio. If I start the Realtek HD audio manager I get a pop-up saying that a device has been unplugged. I have googled this problem and see many similar issues but none of the common solutions have fixed this. 

-Realtek audio drivers are fully updated, Logitech drivers are fully updated, Windows 10 is fully updated. 

-In the Realtek audio manager, I have disabled front panel detection, but the front panel still shows something plugged in(nothing is)

-In the Realtek audio manager I have tried changing the various settings such as separating all inputs as independent audio sources, nothing changes. 

-My MOBO has an s/pdif optical port on the rear panel audio, nothing is plugged into it but in Sound playback devices it still lists the port and Realtek Digital Output as ready

-I have enabled or disabled all audio devices, nothing changes

-Unplugging and disabling my Logitech headset does not suddenly connect the Logitech speakers

Looking for anyone else who has this problem but is unable to fix it.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-07-25T04:39:19+00:00

    Hello Camden,

    Driver incompatibility is one of the possible reasons why you experience this issue. Since it is specific to your audio drivers, we recommend uninstalling the driver by using Device Manager. Just follow the steps below:

    1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
    2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
    3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
    4. When the uninstall process is complete, remove the device.

    Note: With some devices, you might have to restart the system to complete the uninstall process. The device might continue to function until the system has been restarted.

    After you uninstall, try reinstalling it on the device manufacturer's website and follow their instructions.

    If the issue is still the same, we suggest performing the troubleshooting steps in the article below:

    Fix sound problems

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

    2 people found this answer helpful.
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  2. Anonymous
    2018-08-06T05:07:28+00:00

    I apologized for the delay, Camden. Are you still experiencing this issue? If yes, I would like to assist you further with it. Have you made any recent changes to your computer prior to the issue, like updating your computer? By the way, which build and version of Windows 10 are you currently using? To check, click Start, type WINVER , and press Enter. Have you also checked the status of your sound device in Device Manager? 

    In the meantime, we recommend downloading these troubleshooters to further isolate the issue:

    Find and fix problems playing sounds

    Find and fix problems with devices and hardware

    If the issue persists, you may want to check if the front audio panel cable is properly connected on the motherboard. (Please refer to your mother board manual)

    We're looking forward to your response.

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  3. Anonymous
    2018-07-26T14:16:58+00:00

    As I stated in the question above, Realtek does not detect any speakers plugged into my computer. There is literally no option to select as a default device. In Sound Playback, the speakers are listed but listed as unplugged and are unable to be selected as default device.

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  4. Anonymous
    2018-07-26T14:14:57+00:00

    I believe you are correct in assuming this is an issue with driver incompatibility, unfortunately I have completely uninstalled and reinstalled the drivers through my Motherboard's manufacturing website and reinstalled and updated the appropriate driver, and still the issue occurs. As I stated in the question above, the issue seems to arise when Realtek Audio starts, as it immediately cuts out my speakers audio and gives a popup saying a device was unplugged. 

    I have also followed the other troubleshooting steps to no avail. 

    Thank you for your response.

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  5. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2018-07-25T09:16:45+00:00

    select the default device as  speakers in realtek audio manager

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