Media Created property not showing-disappeared and cannot be set. Error 0xc00d3e8e

Anonymous
2018-05-20T20:22:39+00:00

Ever since the last major windows 10 update, I cannot set a date at the Media Created property of any of my mp4 files. Every time I try to do it, I get an error code 0xc00d3e8e along with a message telling me that "The property is read-only". To add insult to injury, it seems that all my mp4 files have somehow lost the said date, tediously set by me previously.

What is wrong with you Windows guys????? How do I get back my hard work of archiving my media files???????

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2018-09-21T00:35:20+00:00

    I have the same problem. Typical Microsoft - no action.

    The gurus at Microsoft have not defined the problem in the first place. That is why they cannot solve it.  I found a work-around after installing cumulative update (KB4464218), which suits my purpose anyway.  Now I can edit properties for MOV, MP4, WMV video files. Cannot delete or edit the media created date.

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  2. Anonymous
    2018-09-20T13:08:29+00:00

    I have the same problem. Typical Microsoft - no action.

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  3. Anonymous
    2018-08-25T19:49:06+00:00

    My computer is doing the same; changing the dates on .mp4, .MOV, etc.  If you have google drive, you can change the dates on it, but the computer still gives the incorret date with read only properties. Definately a windows 10 glitch. It will need a update or patch to fix it. I’ve tried everything, nothing will fix it.

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  4. Anonymous
    2018-08-12T00:06:39+00:00

    Still an issue on August 11th and still no feedback from anybody... This is impacting all MOV files, and it is not limited to import only, it is also noticeable on simple copy from USB device.

    Orignal file:

    Copied file:

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  5. Anonymous
    2018-07-26T05:29:21+00:00

    Dear Microsoft

    This is still an issue as of July 25th.

    It really isn't appropriate to ask us to report things using Cortana.  Why would we log onto this board at all?

    Also, most of us run automatic updates.  So, an answer like "please try the latest update" is also not that helpful with this many people having the issue.

    I used to be able to remove properties and personal information from files like MOV files from my iPhone by selecting all of the properties and clicking remove.  Now, this read-only property - Date Created - causes that to fail too.  You have to select all properties and then unclick "Date Created" or you get an error "The property is read only" and an error code of c00d3e8e.

    1. Rebooting doesn't help
    2. Running sfc /scannow doesn't help
    3. Running explorer shell as administrator doesn't help

    I've read that doing a repair install helps but have not confirmed this.  For now, I'm just avoiding that property.

    How much more information is needed to troubleshoot this?  Is there a ticket number?  Is anyone working on it?  

    Thanks

    Jack

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