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Sudden Deterioration in Windows 10 PC Performance

Anonymous
2018-07-07T01:42:48+00:00

I have just experienced a sudden and significant deterioration in the performance of my Windows 10 PC.  Apps are taking much longer to load and open, and I get repeated “not responding” hang-ups, especially with Excel which I use a lot.

This sudden deterioration in performance seems to coincide with the auto download and installation of Windows 10 update KB4023057 on Fri, 06, Jul, 18.  Strangely, this update is listed in “Installed Update History”, but is not listed when opening “Uninstall Updates”

My PC is an ASUS all in one desktop less than 6 months old, with 4.00 GB of RAM, and running Windows 10 64bit home edition on an Intel i5-8250U processor.  Windows version is 1709 and OS Build is 16299.492.

Most of my usage involves concurrent use of MS Excel, Adobe Acrobat and a fast fiber optic internet connection. I find it doubtful therefore that system resources are a problem, especially as the problem was non-existent prior to the last 24 hours.

I would much appreciate any insights or recommendations aimed at resolving this issue.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-07-07T03:17:43+00:00

    Here are some things you can do.

    Try resetting your BIOS defaults:

    https://www.groovypost.com/howto/reset-pc-bios-...

    If that does not work and you have a desktop computer...

    Power down

    Unplug it

    Open the system unit

    Remove the CMOS CR-2032 chip

    Plug it in, start the machine, wait 10 seconds

    Power down, unplug it, reinstall the CMOS CR-2032 chip

    Plug it in again, power up


    Open Start > Settings > Privacy > Background apps

    Disable all Background apps.

    Disabling Windows Update:

    Press Windows key + R

    Type: services.msc

    Hit Enter

    Scroll down to Windows Update

    Select it then right click it

    Click Properties

    Under the General tab, choose Startup type to Disabled

    Click Stop

    Click Apply then OK

    Also, check whats starting up with Windows.

    Press Windows key + X

    Click Task Manager

    Click Startup tab

    Disable all except Windows Defender.


    Press Windows key + R

    Type: msconfig

    Hit Enter

    Go to the services tab

    Check the box,

    hide all Microsoft services

    Disable the remaining services

    Click Apply then OK

    Restart if prompted


    uninstall your display driver:

    Press Windows key + X

    Click Device Manager

    Expand Display adapters

    Right click the current display adapter

    Click Uninstall

    Exit Device Manager

    Restart

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    Type in at the prompt OR Copy and Paste these one at a time : (Hit enter)

    chkdsk /F /R

    Which version of Microsoft Office (2016,2013,2010,2007) or Microsoft Word/Excel/PowerPoint etc. is it?

    Open Start > Settings > Apps > Apps & features

    Scroll down to Microsoft Office

    Select it

    Click Change

    Now, wait while the repair wizard starts up.

    Choose the type of repair you would like to perform. Depending on the severity or availability of your Internet connection, you could try the first option, Quick Repair, which is much faster and tries to fix the problem without a data connection.

    If that doesn’t resolve the problem, then go back and try the Online Repair option. For my particular issue, I ultimately had to use the Online Repair.

    The repair process is straight-forward following the wizard. Note that you’ll need to save your work and close all Office programs first, and then click Repair.

    Then wait while the repair process runs.

    You will notice the repair experience is similar to a fresh installation. The amount of time it takes will depend on your connection speed and what the issue is.

    You will see your Office apps light up in their respective colors while the repair completes.

    Once the installation is complete, restart your computer just to be sure and launch your apps and verify if the problem you were having is resolved.

    1 person found this answer helpful.
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  2. Anonymous
    2018-07-12T00:09:10+00:00

    Thank you for this.

    I actioned the list from MS but it did not solve the problem.

    Finally re-installed Windows from a System Image and this has resolved the problem.

    Again, many thanks for your input.

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  3. Anonymous
    2018-07-07T05:03:54+00:00

    KB4023057 may not be in the MS catalogue, but that is definitely the reference given in my installed updates list. [see prt sc below]

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  4. Anonymous
    2018-07-07T01:54:21+00:00

    There is no such update. Are you certain you have entered the kb number correctly?

    https://www.catalog.update.microsoft.com/Search.aspx?q=%20KB4023057

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  5. Anonymous
    2018-07-07T01:43:57+00:00

    Hello I am a fellow community member here to help. I would recommend to start by viewing the following help article

    https://support.microsoft.com/en-us/help/400201...

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