Installing realtek does nothing

I don't have a HDA folder inside Audio. Instead I have a folder called Drivers and a folder called InstallShield.

Thank you for letting me know. There's a possibility that you've installed the software in a different location/path. You may consider uninstalling and reinstalling your audio driver since Realtek High Definition Audio Manager comes packed along with the Realtek Audio driver.

1. Press Windows key + R, then type in devmgmt.msc.
2. On the Device Manager window, expand the Sound, video and gaming controllers category.
3. Uninstall the Realtek High Definition Audio driver. Make sure to check the option with Delete the driver software for this device and click on Uninstall button.
4. Reboot your computer and Windows will attempt to reinstall the driver.
5. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

Update me on the outcome.

Regards.

Hello John,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• What is the make and model of your device?
• Check if the Realtek HD Audio Manager is enabled from the Startup apps. To do this, press Ctrl + Shift + Esc to open Task Manager, go to Startup tab > Make sure thatRealtek HD Audio Manager is enabled.
• Is there any other audio manager (DTS, Dolby, Nahimic, etc) installed on your computer? There's a possibility that your motherboard uses the integrated audio manager as the primary.
• Verify if you can access the folder of Realtek HD Audio Manager. Go to C:\Program Files\Realtek\Audio\HDA and try to double click on RtkNGUI64.

Looking forward to your response.

Regards.

If you are looking for the Realtek audio manager check for a RtkNGUI64.exe in the following folder (assuming Windows is 64-bit)

C:\Program Files\Realtek\Audio\HDA