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Stuck in "Diagnostic Startup" after choosing it in msconfig, sytem is not booting anymore

Anonymous
2018-07-09T09:45:40+00:00

Hi all 

Yesterday morning I booted up my windows 10 machine, after login, the screen stayed black only mouse cursor was visible, after some troubleshooting i then created a new user, with the new user i was able to login and having a working desktop :) I decided to enable the "Diagnostic Startup" in msconfig general tab, but after reboot my machine is stuck with spinning circle, I can`t get in to the login screen anymore :(

my boot log shows a lot of stuff like this:

BOOTLOG_NOT_LOADED tdx.SYS

BOOTLOG_NOT_LOADED NetBT.SYS

BOOTLOG_NOT_LOADED afunix.SYS

BOOTLOG_NOT_LOADED AFD.SYS

BOOTLOG_NOT_LOADED VBoxNetLwf.SYS

BOOTLOG_NOT_LOADED vwififlt.SYS

BOOTLOG_NOT_LOADED Psched.SYS

BOOTLOG_NOT_LOADED NetBIOS.SYS

BOOTLOG_NOT_LOADED rdbss.SYS

BOOTLOG_NOT_LOADED VBoxUSBMon.SYS

BOOTLOG_NOT_LOADED VBoxDrv.SYS

BOOTLOG_NOT_LOADED nsiproxy.SYS

BOOTLOG_NOT_LOADED npsvctrig.SYS

BOOTLOG_NOT_LOADED mssmbios.SYS 

so i guess some driver which is not loaded make problems

i read tons of posts about how to bring your system back from safeboot to normal without using msconfig because i cant use it anymore, the command line tool used for this was BCDEDIT, I used that tool to find the "diagnostic startup" entry but it seems you just can enable/disable safeboot from there, i didnt find anything about "diagnostic startup", so my question is, where and how can i get out of this mode when my machine isn`t booting anymore ?

I have the possibility to edit the registry from an rescue boot cd, where is that "diagnostic startup" enabled ?

I cant use the DISM tool with online option and a safeboot doesnt solve my problem either

please help

RG

Windows for home | Windows 10 | Performance and system failures

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  1. Virginia M 40,495 Reputation points Independent Advisor
    2018-07-11T10:43:16+00:00

    If you could get into Windows then you could do an in-place upgrade repair but this can’t be done within safe mode.

    If you can access Windows now then there’s several options:

    If you can’t use restore health it may indicate the recovery drive has corrupt files, you could try & point restorehealth to a windows installation media:

    Option 2:

    Insert your installation CD or USB. From Admin Command, run:

    1. DISM /Online /Cleanup-Image /StartComponentCleanup
    2. DISM /Online /Cleanup-Image /CheckHealth

    NOTE: If it says: repairable, go to step 3, if not go to OPTION 2

    1. Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:D:\sources\install.wim:1 /limitaccess

    The install.wim file will be in the Sources folder of a mounted Windows 10 ISO from Microsoft Tech Bench http://www.tenforums.com/tutorials/3579-iso-img... (use ISO from OPTION ONE at link) file.

    1. sfc /scannow

    NOTE: may have to run multiple times until you get the message: Windows Resources did not find any integrity violation.

    OPTION 2:

    Open the drive where your installation media is and run Setup.exe. Follow the instruction to perform update which actually does a repair

    This is to fix a corrupt user profile so I don’t know whether it’ll work in your case or if you can run it if you can’t access Windows but worth a try:

    Right Click on the Windows 10 Start button and click on Run.

    Run Command in Windows 10

    1. Type regedit into the search box and press Enter.

    Regedit Command Window in Windows 10

    1. Now, navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.

    Registry Hkey Local Machine Software

    Once you follow the file path and reach ProfileList, you will see folders starting with S-1-5. Each of these folders represents a user profile or a user account created on your computer.

    1. Click on each S-1-5 folder and identify the folder that is related to the user account that you are trying to fix.

    You will be able to clearly identify the user account that each of these folders is related to by taking a look at the ProfileImagePath entry that you will see on the right side of your Window.

    User Account Profile Path in Windows 10

    1. Once you have identified the right folder, Double Click on the entry “State” to launch a pop-up window (See image below) and change the value to 0.

    Edit Dword "State"

    1. Next, Double Click on the entry “RefCount” to launch a popup window (See image below) and change the value to 0.

    Note: If you do not have RefCount, then you can create a new file by right clicking anywhere on the blank space in the right pane – Click New > DWORD (32 bit) > type RefCount > click on Enter.

    Create New Dword File

    1. Close regedit and restart your computer. You should now be able to log into your account.

    https://www.techbout.com/fix-corrupt-user-profi...

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  1. Anonymous
    2018-07-09T12:56:22+00:00

    Thank you again, but it doesn't help also 

    that "diagnostic startup" has nothing to do with any safeboot option in think, it's a completely different approach and nobody seems to know how to disable it other then from within msconfig general tab, but that option I do not have

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  2. Virginia M 40,495 Reputation points Independent Advisor
    2018-07-09T11:49:03+00:00

    If you can access cmd prompt type: bcdedit/deletevalue(default)safeboot & press enter.

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  3. Anonymous
    2018-07-09T11:41:37+00:00

    Thank you for your fast reply, that didn't work, it told me that something went wrong from booting and I should boot with my install media, from there auto repair and troubleshooting didn't find a problem, I do not have any system restore points to get back either, the only thing I can start from there is the command line, I can enable safeboot with bcdedit but that doesn't help either, I just want to disable "diagnostic startup" it seems any automatic way fails, or my machines does have a different problem too. if I go back to normal boot and enable boot log it shows that drivers are still disabled so "diagnostic startup" is still active :(

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  4. Virginia M 40,495 Reputation points Independent Advisor
    2018-07-09T10:41:34+00:00

    Solution from TenForum:

    Solved as follows:

    Reached Safe Mode by powering off two times then getting Diagnosing PC mode.

    Then - Auto Repair

    Then - Advance

    Then - Troubleshooting

    Then - Advanced

    Then - Selected number 4 Safe Mode

    Entered Safe Mode and reached the System Configuration and found that ALL of the startup applications and drivers were indeed turned off. I turned all back on, saved and rebooted. All is good now.

    I hope this also solves your predicament.

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