Logitech Mouse not recognized -

Hi Patti. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Confirm it's not the mouse itself by trying it in another device to compare.

If it's wireless change the battery, make sure the On switch is set correctly underneath.

Try another USB port, does it make any sound and show activity in System tray at right end of task bar?

Go into the Device Manager, choose the Mouse device, on Driver tab see if Roll back is available and try that first. If not then try Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

I understand that you are having trouble with your Logitech mouse. You may want to uninstall and manually install the mouse drivers. You may find the device drivers from here: http://support.logitech.com/en_us/downloads

The driver depends on which product you have. Once you have downloaded the appropriate driver, unplug your mouse and plug it back in. Then reboot your PC. This should fix the problem. Hope this helps!

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

You can try the following procedures in the links below to resolve the issues with your mouse:

https://www.drivereasy.com/knowledge/fix-your-l...

http://support.logitech.com/en_hk/article/Issue...:

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let me know if this helped and works.

Best Regards,

Diego R.