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Windows 10 White Screen virus issue and unable to start windows in safe mode.

Anonymous
2018-06-30T10:16:46+00:00

My other system is infected by the White Screen Virus/Malware. I went through a number of solutions. All mention starting the system in safe mode. Every time I try that windows starts a diagnosis. After a while the white screen comes up. Thus am unable to start my system in anyway possible. I read about hitman pro kickstart mode. But unfortunately the kickstart (i.e. installing software in USB and scan affected system) is removed due to some windows update. Thereby none of the solutions so far have worked for me. Kindly assist me as to how can I resolve the problem.

Windows for home | Windows 10 | Security and privacy

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  1. Virginia M 40,495 Reputation points Independent Advisor
    2018-07-01T08:55:52+00:00

    If you have access to another PC you can download one or more of these:

    https://www.lifewire.com/free-bootable-antiviru...

    However it may be best to go directly to one of the malwareremoval sites I mentioned to be sure of a 100% cleaning.

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  1. Anonymous
    2018-07-01T08:36:57+00:00

    Thanks for your reply. The biggest problem here is that none of them have option to run the software from a usb . Since my system does not open up in safe mode either. I am unable to access these tools on my system through websites. 

    Earlier there used to be option to install hitmanpro Kickstart on usb and run it on affected system. Are you aware of any such option?

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  2. Anonymous
    2018-07-01T08:33:28+00:00

    No recovery points. I even tried restoring windows options. That also did not work.

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  3. Virginia M 40,495 Reputation points Independent Advisor
    2018-06-30T12:02:33+00:00

    You’ll have to go to step two & register with a specific malware removal forum as you can’t access your PC.

    Try running these programs:

    MBAM free: https://www.malwarebytes.com/mwb-download/

    Eset online scanner: http://www.eset.com/us/online-scanner/

    Adwcleaner: https://toolslib.net/downloads/viewdownload/1-a...

    If these do not fully remove the virus/malware then it will be wise to register with a malware removal site to receive dedicated malware removal instructions, an expert will remain with you throughout the process until confirmation that your PC is 100% clean.

    Malwarebytes virus/malware removal forum:

    https://forums.malwarebytes.com/forum/7-windows...

    Bleeping computer malware/virus removal forum:

    https://www.bleepingcomputer.com/forums/forum22...

    Disclaimer - This post contains reference to non-Microsoft websites and there may be ads on the page for products & services including products frequently classified as a PUP (Potentially Unwanted Product). Please thoroughly research any product / service advertised on the page before you decide to use them. Your discretion is very much advised.

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  4. DaveM121 869K Reputation points Independent Advisor
    2018-06-30T10:18:55+00:00

    Hi Harsh, do you have any restore point you can go back to rpior to this White screen happening?

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

    Go to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

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