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A corrected hardware error has occurred. Event ID 19

Anonymous
2018-07-11T13:59:33+00:00

Hi

My Lenovo laptop has been performing really badly sometimes acting normally and sometimes being so slow I couldn't exit applications, randomly restating, having trouble restarting (I found it restarted after an alt-ctrl-del or two from the Lenovo splash screen but I think it rolled back a recent windows 10 update)

During all this I had one BSOD that said

"the gpsvc service failed the sign-in.

The universal unique identifier (UUID) type is not supported"

  • this only happened once - and may be a symptom not a cause.

The issues had started after a recent win 10 update.

I had trouble installing that update and had to update drivers via Device Manager to resolve compatibility issues. (I updated everything I could find - 4 drivers updated and it allowed win 10 update to install)

I checked the event logs and I have numerous warning errors appearing almost exactly a minute apart. (full details below, after I ask for help) 

I am not fully aware of the hardware history - I bought it as warranty rebuild - but it has been working fine for about a year so I didn't think there was an issue with the machine.  I don't know if these messages have always been there as I had no need to check logs before.

I have run the hardware scans in the Lenovo Service Centre tool and they came out clean.

Please help - what can I do to identify the cause of my erratic performance problem. The error is technically just a warning -but handling so many can't be good for performance - so do I need to do something about it - and if so what?

Please be gentle with the help - I am a very technical Business Systems Analyst with pretty wide ranging experience, but I am no hardware engineer.

May thanks in advance

Sandra

Details from log

Log Name:      System

Source:        Microsoft-Windows-WHEA-Logger

Date:          12/07/2018 1:02:47 AM

Event ID:      19

Task Category: None

Level:         Warning

Keywords:      

User:          LOCAL SERVICE

Computer:      Sandra-Lenovo

Description:

A corrected hardware error has occurred.

Reported by component: Processor Core

Error Source: Corrected Machine Check

Error Type: Cache Hierarchy Error

Processor APIC ID: 0

The details view of this entry contains further information.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />

    <EventID>19</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2018-07-11T13:02:47.986889800Z" />

    <EventRecordID>35345</EventRecordID>

    <Correlation ActivityID="{9843784D-E99D-49C4-BEAA-65843663E9EB}" />

    <Execution ProcessID="2432" ThreadID="12816" />

    <Channel>System</Channel>

    <Computer>Sandra-Lenovo</Computer>

    <Security UserID="S-1-5-19" />

  </System>

  <EventData>

    <Data Name="ErrorSource">1</Data>

    <Data Name="ApicId">0</Data>

    <Data Name="MCABank">1</Data>

    <Data Name="MciStat">0xd400000000000151</Data>

    <Data Name="MciAddr">0x7ff8509fe820</Data>

    <Data Name="MciMisc">0x0</Data>

    <Data Name="ErrorType">9</Data>

    <Data Name="TransactionType">0</Data>

    <Data Name="Participation">256</Data>

    <Data Name="RequestType">5</Data>

    <Data Name="MemorIO">256</Data>

    <Data Name="MemHierarchyLvl">1</Data>

    <Data Name="Timeout">256</Data>

    <Data Name="OperationType">256</Data>

    <Data Name="Channel">256</Data>

    <Data Name="Length">928</Data>

    <Data Name="RawData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ata>

  </EventData>

</Event>

Windows for home | Windows 10 | Performance and system failures

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5 answers

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  1. Anonymous
    2018-07-12T05:12:16+00:00

    Hi Michelle

    Unfortunately I have already tried updating drivers. Your response seems to be the standard reply for any occurrence of this error and I had already googled and found that suggestion. It was a painful process as I had to work my way through every device checking for updates.

    I know there is a risk of bricking the PC if I update the BIOS without using exactly the correct version.  Do you know how I can identify exactly which chip version I have so I am starting from a known point

    Cheers

    Sandra

    1 person found this answer helpful.
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  2. Anonymous
    2018-07-15T21:30:21+00:00

    We're glad to know that, Sandra. Just continue observing your computer and don't hesitate to get back to us in case you need our assistance in the future. We all hope for the best.

    Regards.

    0 comments
  3. Anonymous
    2018-07-15T06:21:41+00:00

    Thanks Michelle.

    I have posted a question on the Lenovo Forums so hopefully one of their tech support people will provide some guidance.

    The good news is the Feature update to Windows 10, version 1803 loaded yesterday - it may have been loading in background and causing the performance issues I noticed as since loading the update my PC has been performing normally.

    I appreciate your help

    Sandra

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  4. Anonymous
    2018-07-15T03:39:41+00:00

    We appreciate your update, Sandra. We understand that you've already sorted out all the possible solution to this issue. Since you want to know how to update the correct version of your BIOS, we highly suggest visiting your device manufacturer website in this link. It has a step-by-step guide on how you can update and check the BIOS version of your computer.

    ***Important:*Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

    If you have any other questions or concerns, feel free to share them with us here. Your input is very much welcome in our Community.

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  5. Anonymous
    2018-07-12T04:52:56+00:00

    Hello Sandra,

    This error indicates that there is a possible hardware problem.  A machine check exception indicates a  computer hardware error that occurs when a computer's central processing unit detects a hardware problem.    

    As per the Event logs details, it seems that there are some hardware conflicts or a driver corruption which is causing this issue.

    Refer to this Microsoft article and try update the system device drivers:

    Download and install drivers

    You may also try to update the BIOS and chipset drivers from the manufacturer website.

    ***Important:*Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. 

    Feel free to post back should you need further help.

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