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Ugee m708 Graphics Tablet Not Responding

Anonymous
2018-08-02T06:32:36+00:00

Hello there!  A while ago I had a problem with my tablet pen, which was fixed by buying a new one.  But now I'm having a problem with the tablet itself.  Or, at least I think it's the tablet.  This is my very first drawing tablet (other than the ISkin, which just had some bugs because it's so new) and I have no idea what the problem could be.  It could just be that my pen died but I don't have the charger with me at the moment, so this is what I'm doing in the meantime.

I was helping my brother come up with some decently basic shirt designs when my pen just stopped doing anything.  I tried to rapidly tap (lightly) on the tablet but the blue light that indicates that it's being recognized isn't flashing at all.  I tried unplugging the USB cord and plugging it back in, and I've even used a phone charging cord to see if that would work.  Nothing.  I also remembered that since I was using a different computer I should probably install the driver.  Not even that worked.

I use Windows 10 on an older Windows computer, so that might be the problem.  Pls let me know if you have any answers!  Thank you!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-08-02T19:11:57+00:00

    Hi Kyra,

    Have you tried recharging the pen yet? If the pen and power is not an issue, this could be a driver related issue. In the meantime, try running the hardware and devices troubleshooter in Windows 10, open Settings > Update & Security > Troubleshoot > Hardware and Devices, and select Run the troubleshooter. Also, please download and install the latest appropriate driver for the graphics tablet and Windows 10 from Ugee website. Testing the graphics tablet on a different device can also help us identify and isolate the problem.

    If you need further help, let me know by replying and I will get back to you as soon as I can.

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