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Battery Not Working

Anonymous
2018-07-04T19:33:05+00:00

I've new haier y11b laptop, its working well but there is an issue that battery is not working. Laptop gets on when I plug in the power but it does not power on without power. Even on taskbar battery status shows 0%, "calculating" it does not says plug in but not charging or not battery detected. It only shows "calculating"

Windows for home | Windows 10 | Devices and drivers

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  1. Igor Leyko 110.6K Reputation points Independent Advisor
    2018-07-05T08:49:49+00:00

    Hi, did you try a different chargers?

    1 person found this answer helpful.
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  2. Igor Leyko 110.6K Reputation points Independent Advisor
    2018-07-04T21:39:26+00:00

    Hi,

    I think the best decision for a NEW laptop having warranty is to repair it in a service or replace it.

    1 person found this answer helpful.
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  3. Anonymous
    2018-07-04T19:39:45+00:00

    Hi,

    I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

    I suggest you to follow the troubleshooting methods listed below:

    1, Try to run the Apps troubleshooter to fix issues that may prevent app from working properly in the link below:

    https://support.microsoft.com/en-us/help/402749...

    If didn't work try the procedures below:

    1. Press Windows key + X, then select Control Panel.
    2. Search for Troubleshooting and click on Troubleshooting.
    3. On the left pane, click on View all and click on Power.
    4. Click on Next and follow the on-screen instruction to troubleshoot the issue.

    If didn't work try the these steps:

    Reset and restore the Power Plans to default.

    1. Press Windows key + X, then select Command Prompt (Admin).
    2. Type in the command:

    powercfg –restoredefaultschemes and press Enter.

    If the battery didn't charge, you can try to contact the manufacture in case you still got warranty on the equipment.

    Also, check if the adapter is good condition, take out the battery from the device and turn on the computer, check the cables are plug in correctly.

    Please let me know if this helped and works.

    Best Regards,

    Diego R.

    1 person found this answer helpful.
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  4. Anonymous
    2018-07-04T19:36:42+00:00

    Hi, AliTaha04

    I am Wilfredo an Independent advisor

    Follow this link that can help you solve your problem

    https://www.kapilarya.com/fix-battery-plugged-i...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it

    I hope it helps you

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  5. DaveM121 867.7K Reputation points Independent Advisor
    2018-07-04T19:34:40+00:00

    Hi Ali.

    Open Device Manager (accessible by right clicking your Start Button)

    Expand the Batteries section

    For each device in that section:

    Right click and choose Disable

    Then right click and choose Enable

    Close Device Manager

    Open the Settings App

    Go to Update & Security - Troubleshoot

    Run these troubleshooters

    Hardware and devices

    Power

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