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Happy to help, the reason why we are here ATM
Keep us updated if you need any other assistance, if not kindly mark the thread as answered
Issue with ntoskrnl.exe (registry)
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Anonymous
Recently used sanitycheck to scan for irregularities and there was a reported issue with ntoskrnl.exe
- The process registry does not have any product, company or description information.
Information about the responsible process registry:
file path: registry
This file is no longer available. We suggest you try to find this file in another location on your hard disk.
The crash dump analysis came back with the following feedback:
On Thu 19/07/2018 23:04:00 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\071918-11906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x198430)
Bugcheck code: 0x50 (0xFFFFE78055FDD0A0, 0x0, 0xFFFFF800CD339A18, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 19/07/2018 23:04:00 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: rspsanity64.sys (rspSanity64+0x1149)
Bugcheck code: 0x50 (0xFFFFE78055FDD0A0, 0x0, 0xFFFFF800CD339A18, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\drivers\rspsanity64.sys
product: Sanity Check
company: Resplendence Software Projects Sp.
description: Resplendence SanityCheck
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rspsanity64.sys (Resplendence SanityCheck, Resplendence Software Projects Sp.).
Google query: rspsanity64.sys Resplendence Software Projects Sp. PAGE_FAULT_IN_NONPAGED_AREA
Can anyone help me figure out this mess? I'm no computer expert, but have been able to use some forums in the past to fix issues on past laptops. This one I just can't figure out! Many Thanks
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2018-07-19T22:44:50+00:00 Hi Dannielle. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.
I would run a Repair Install by installing the Media Creation Tool from this link: http://windows.microsoft.com/en-us/windows-10/m.... Choose Install Tool Now button, after it installs open and choose from tool to Upgrade This PC Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method.
Afterwards update your drivers from the PC's Support Downloads web page. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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Anonymous
2018-07-20T00:31:31+00:00 I did not recommend driver apps or Optimizer Suites as they cause more problems than they solve.
When you have completed the steps I gave you then I will have more if necessary.
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Anonymous
2018-07-20T02:08:57+00:00 No trouble at all. This works best as an interactive process. I give you steps and you complete them and report back results, or ask further questions to get them done. The results of each step May indicate additional steps but generally the problem will be resolved if you complete the steps I have given you here.
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Anonymous
2018-07-20T00:20:27+00:00 Hi Greg,
I appreciate your reply.
I followed both of your suggestions but sanitycheck still seems to think there is an issue with the registry.
I did find your tip on pc support downloads useful though, as I didn't realise that I didn't have TVSU pre-installed (it's a relatively new laptop).
There was only one driver that was an optional update, so that doesn't seem to be an issue. I also regularly use driver booster, so hopefully drivers shouldnt be too much of an issue in this laptop!
Thank you for your suggestions!