Onedrive issue

Question

Onedrive issue

Shahin Mortazave 491

Hi guy's,

I am having a strange issue with OneDrive folder redirection, we have a policy that redirect the document folders of users to Onedrive, this policy has works in past and users documents get redirected to the OneDrive.
since one a week go when we apply this policy to a user we can see that folder document get redirected to the Onedrive, but problem is, only folders get redirected to the Onedirve and files dont move to the onedrive.

Any idea why after policy get applied only folders from local document map get synced and not the files in those folders?

Thanks

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4 answers

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Answer 1

Shahin Mortazave 491

Just an update,

When remove the user profile from the local PC and also remove the users's Roaming profile from server and login to the PC, I can see that OneDrive Policy works and document of the user pointing to the Onedrive, but I have to copy the users document again manually to the onedrive.

Until week ago we did not have to do this, Just put the user in the right policy, remove the user from previous folder redirection policy , 2 or 3 times login and eventually all the the files in the users documents ( from pervious folder redirection) to the Onedrive.

I also find out that when only folders get synced ( without their contents) to onedrive the icon of Documents is looks like a ordinary folder but this should looks like the icon of the Document.

Does Microsoft again has changed something that this wont work?

Thanks

Emily Hua-MSFT 27,901 Reputation points

2021-07-14T10:59:22.51+00:00

@Shahin Mortazave
Sorry for the delay.
Currently, I have not found a corresponding update that may cause this issue.
To help you troubleshoot this problem, it would be best to open a support ticket with Microsoft Support to help review this issue and help you test remotely.
Thanks for your understanding.

Answer 2

Shahin Mortazave 491

Hi @Emily Hua-MSFT thanks for your replay,
I have already reset, remove reinstall Onedrive for my test user, but still the same issue.
I did remove all the folders except one folder that has only txt files, again the folder and its subfolders get sync but the txt files dont sync.
What I dont understand is the document folder of the user still point the network share, I did run the gpresult /r when test user is logged in and I can see that user is not in the policy that has folder redirection to the network share and only Onedeive policy applied to this user, but still can see folder document point to the network share.
In pastwe had to reboot the user PC 3 or 4 times and then one drive would create a folder in user Onedrive and after files will automatically sync to the onedirve the user document folder wouldn't point anymore to the network share

Any suggestion?

Emily Hua-MSFT 27,901 Reputation points

2021-07-07T10:06:57.427+00:00

@Shahin Mortazave
For previous files in Known folders, based on the link "Transition from the Windows Folder Redirection Group Policy objects", if folders have been redirected to a network file share before, you need to use Migration Manager to copy contents in the network file share location to a user's OneDrive, making sure that all contents go into the existing Documents, Pictures, or Desktop folders.

What I dont understand is the document folder of the user still point the network share

Did this seneario happen to other users who redirected KFM to the network share before?
Please locate to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders on this user's machine, check the path of Document folder. If it is point to a shared folder, could you please allow this user change Known folders redirection?
Then change the path to OneDrive folder. (Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.)

Besides, please forgive me for reminding again, check if the last article in my first answer is useful.
Shahin Mortazave 491 Reputation points

2021-07-07T14:44:04.51+00:00

I Just read the article that you mentioned, and I would like to add that even we had folder redirection in place for all of our users, when user was removed from that policy and was added to the new Onedrive folder redirection policy, all of the files in the user Document folder was automatically move ( not copied), I think this work because we also enable the offline files for the users and their documents is also cached on their local PC and I think that's why these files was moved to the Onedrive and then when PC syned to the server all the files there was also removed.

But why now only the folders get synced and their contents wont sync?
I
When take the user out of Onedrive policy and add him to the network share folder redirection policy and 2 reboots i can see that document property shows the network drive but other way around I can see the Folder Documents is created in onedrive but the document folder still point to the network share and the registry setting you mentioned alos shows the network share.
Shahin Mortazave 491 Reputation points

2021-07-13T09:51:53.873+00:00

Hi @Emily Hua-MSFT , do you have any suggestion or update on this issue? i really appreciate it if you do.

Answer 3

Hi @Emily Hua-MSFT Thank you for your reply,
We did not setup the OneDrive Folder redirection with registry settings but with group policy and used this link as our guide:
https://4sysops.com/archives/known-folder-move-part-2-group-policy-settings/

The policy did work for sometimes, I check the version of the Onedrive and it is version: 21.19
Yes user was first in a policy that had a folder redirection to a network share, we always remove the user from the policy the had folder redirection to network and add the user and his PC to the policy that has only OneDrive folder redirection and this did work until last week.

I also removed the folder Document and its empty sub folders for this user Onedrive and each time the user logged in all folders in his document folders get synced to his Onedrive but all the folders are empty. I create a file in the windows explorer under OneDrive I can see that get synced. It looks like that Onedrive cannot not copy the files!! normally I should see the sync process of the files, but now I can see only the amount of folders that OneDrive want to sync!!

There is also no errors, and see a check mark that onedrive is in sync!!

Any suggestions?

Emily Hua-MSFT 27,901 Reputation points

2021-07-06T08:29:33.983+00:00

@Shahin Mortazave
Thanks for your response.
Were there any changes done on this user's computer before this problem? Such as installing updates.

After deleting empty synced folders on OneDrive, please go to user's machine, back up this Document folder and files in it, only keep some smaller files, then check whether the synchronization can be successful.

If it does not work, please remember to reset OneDrive client and unlink OneDrive for the test.

I searched a thread, "OneDrive for business uploads folders and subfolders but not files within", you may have a look at KatrinaGillard4377's last reply.

Answer 4

@Shahin Mortazave

we have a policy that redirect the document folders of users to Onedrive

   Could you please tell us which Group Policy did you apply to users? Is it "[Silently move Windows known folders to OneDrive][1]"?  

    - If yes, please right click OneDrive icon on task bar, go to Settings > About, ensure the version number is later than 18.171.0823.0001.  
    - Then check the [OneDrive icon][2], any error message you may share with us.  
    - I also suggest you [reset OneDrive][3] client to have a look.  

   Currently, please check whether a new saved file from Documents folder would be automatically saved on OneDrive?  

    - If yes, I suggest you backup files in this Documents folder first, then use Backup function to sync these file to OneDrive.  
      ![111723-image.png][4]  
      If the issue still exists, you may refer to “[Restrictions and limitations in OneDrive and SharePoint][5]”, make sure these files are not restricted from syncing to OneDrive.  

    - If not, have this user had the Documents folder redirected to other location such as a network shared folder via GPO before?  
      - You may refer to "[Transition from the Windows Folder Redirection Group Policy objects][6]".  
      - Besides, check whether following article is helpful.  
         [Your IT administrator has set a policy that prevents changes to known folders. Please remove this policy and try again][7]. (Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)  

   Any updates, you may post back.  

   *************************************************************************  
   If an Answer is helpful, please click "Accept Answer" and upvote it.  
   Note: Please follow the steps in [our documentation][8] to enable e-mail notifications if you want to receive the related email notification for this thread.  

     [1]: https://learn.microsoft.com/en-us/onedrive/use-group-policy#silently-move-windows-known-folders-to-onedrive  
     [2]: https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3  
     [3]: https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c  
     [4]: /api/attachments/111723-image.png?platform=QnA  
     [5]: https://support.microsoft.com/en-us/office/restrictions-and-limitations-in-onedrive-and-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa?ui=en-us&rs=en-us&ad=us  
     [6]: https://learn.microsoft.com/en-us/onedrive/redirect-known-folders#transition-from-the-windows-folder-redirection-group-policy-objects  
     [7]: https://diychris.com/index.php/2019/05/24/your-it-administrator-has-set-a-policy-that-prevents-changes-to-known-folders-please-remove-this-policy-and-try-again/  
     [8]: https://learn.microsoft.com/en-us/answers/articles/67444/email-notifications.html

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