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Xerox Documate 152i Scanner on Windows 10

Anonymous
2018-08-16T08:01:18+00:00

Hi

 I have recently purchased a Dell Optiplex 3050 installed with Windows 10 Pro. All the latest  windows updates are now installed. I have connected my Xerox Documate 152i to a USB 2 port ( have also tried a USB 3 port ) and loaded the scanner software / drivers and  also updated to the latest  version of the drivers. which I downloaded from Xerox Web Site. The Device Manager shows the device working properly and if I fire up the Control Panel and select  Devices and Printers  I can  see  the scanner and  can right click and select properties and interrogate the device  with no problem.  If I  right click on the device and select 'Trouble shoot'  I get a message which states this device is not supported on USB 3, reconnect to USB 2 .  When connected to a USB 2 port the same message is always displayed ???   If I fire up the scanner and camera program , select the scanner, right click, then select properties, I get the error "The scanner isn't available, Make sure the device is turned on and is connected to your computer".    If I remove all software and drivers , reboot and then turn on the scanner, Plug and Play detects  it and sets up the device  no matter what port  it is connected to, but always end up with the same problem of not being able to connect to the scanner and actually use it.   I have connected this scanner to my HP Pavilion Laptop which is installed with Windows 10 Home.  I have installed the same drivers and software and the scanner works perfectly on a USB 3 port.    The scanner was previously connected to a Dell PC  on a USB 3 port and also worked perfectly.  Any help with this issue would be gratefully appreciated. 

Thanks ,  Adam

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-08-21T18:03:55+00:00

    Problem now solved, on Dell Optiplex 3050 running Windows 10 Pro with all updates installed.  Ditched the Documate 152i and bought a Fujitsu ScanSnap ix 500.   Installed correctly first time and works a treat !

    5 people found this answer helpful.
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  2. Anonymous
    2018-08-16T08:48:34+00:00

    Since Scanner is Twain as Camera's are, try turning on these

    You can run this too.

    You can also look in Control Panel\All Control Panel Items\Devices and Printers

    and locate it and check your settings there. and troubleshoot. Try using Microsoft Scan if that still exists to see if it will work.

    Try using your software and scan buttons manually.

    1 person found this answer helpful.
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  3. Anonymous
    2018-08-16T08:37:39+00:00

    Did you install both of these and restart PC

    http://www.xeroxscanners.com/en/us/products/drivers.asp?PN=97-0084-00U

    Driver for Windows 10, 8, 7. Includes DriverPLUS and Acuity Technology.

    TWAIN, WIA, and ISIS drivers

    Multilingual DM152i_COMIS_5.1.217.10252.XX.exe 66.3 MB

    OneTouch 4 Software for Microsoft Windows 10, 8, 7

    OneTouch 4.x software for OneTouch and button scanning

    Visioneer OneTouch is a utility that connects scanner buttons with pre-selected destinations (and/or applications) and allows you to scan into these destinations by simply pressing one button. Destinations can include your email, Word processor, printer or simply a file folder.

    Multilingual OT4.COM.4.6.3218.4044.XX.exe 241.1 MB

    1 person found this answer helpful.
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  4. Anonymous
    2018-08-16T14:22:00+00:00

    Hi Vijay

    Thanks for the reply.  I have gone through the steps you have detailed but I still cannot connect to the scanner. The Documate 152i is a stand alone scanner and not  a printer device with scanning capability.  I have no way of adding it manually in 'Printers and Scanners'  It will always automatically install when I plug it in the the USB port and turn it on.

    If I go to \Programfiles\Windows Photo Viewer  and fire up ImagingDevices  , the 'Scanners and Camera' window appears.  In there I can select add a device which starts the Scanner and Camera installation Wizard. from which I can add either of the two available scanners in the list, select the pre installed software and it adds successfully. I can then select properties and successfully view them and even run the diagnostic test successfully.   If i select properties for the Documate scanner , I still get the error  that the scanner isn't available.

    On  Windows 10 home edition The, Documate driver was pre installed  and  did not select to replace it.  On windows 10 Pro the Documate driver isn't pre installed so had to load one.   The problem does appear to be associated with not having a pre installed driver delivered with Windows 10 Pro

    Adam

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  5. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-08-16T08:18:47+00:00

    Uninstall and reinstall the Printer / Scanner (Credit to Andre Da Costa, MVP for providing steps)

    A. Uninstall Printer

    Click on Windows Key+X > Apps and Features > Scroll down and click Programs and Features > Select your printer > Select Uninstall

    Type Printer in Windows Search box > Printers & Scanners > Select your printer > Remove device

    Type Printer in Windows Search box > Click Printers & Scanners > Scroll down and click Print server properties under Related settings > Under Driver tab, look for your printer > Select it and click Remove button at the bottom

    B. Install Printer

    Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer

    Type Printer in Windows Start Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer, your computer should also be logged into Wifi network)

    If Windows doesn't detect your printer, then you will get a blue message - Click The printer that I want isn't listed

    If you are using Bluetooth / Wirelss printer > Select Add a Bluetooth, wireless or network discoverable printer > Choose the printer > Select your Printer and follow on screen directions

    If you are using wired printer > Select Add a local printer or network printer with manual settings > Select Use an existing port > Select your Printer and follow on screen directions

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