Microsoft Wireless Keyboard 2000 not pairing

Question

Microsoft Wireless Keyboard 2000 not pairing

Anonymous

Hi All,

I have seen this post on various forums, including Microsoft's. Hopefully, there are some fresh ideas because nothing has worked thus far.

Windows 10 - Version 1803 (OS Build 17134.165)

ASUS F555L

My Microsoft Wireless Keyboard 2000 is not working. I haven't used it in about a year but it worked perfectly fine before and has been kept in a place where it didn't receive any physical damage. First off, when batteries are put into the keyboard the green light lights up. After about five seconds or so, it turns off. Here is what else I have tried:

1. Changed batteries

2. Ran troubleshoot

3. Plugged dongle into each USB port (I verified other devices worked fine with each port)

4. Updated Windows

5. Ran add a device within Windows

6. Ran "add Bluetooth device" within Windows (no device found)

7. Installing the keyboard on two other computers

8. Downloaded driver from Microsoft

I am pressing the start button at the top of the keyboard (after the number 5). Correct me if I am wrong but that button pairs the keyboard, correct? I held it down for 5-10 seconds and nothing happens. It just seems like it should work if the keyboard light turns green once I insert the batteries (again, it only stays on for about five seconds). Lastly, when I do plug the dongle in, nothing happens (I thought Windows would acknowledge the dongle with a pop-up window of some sort). I am obviously not a computer expert but have done as much research as I could.

Thanks in advance for any advice you can provide! Have a nice day.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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2 answers

Answer 1

Windows 10 1803 is likely to have broken compatibility with your wireless keyboard.

If you are desperate to you use it, I am going to recommend you downgrade to Windows 10 1703.

Yes, not the best news you want to hear. These feature updates are not thoroughly engineered and are rushed mostly to meet deadlines. They have become highly unnecessary in some instances. My opinion, focus on the apps and less on having the latest version of Windows. If your apps are working fine and you are getting your work done, minimize your need to jump on the latest release.

Now, get ready to go back to your previous version. I recommend Windows 10 1703 because its the most stable and efficient release to date.

Step 1: Go to another working computer with Internet access, download Windows 10 1703 from the following link:

https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Choose the following:

Windows Final
Windows 10, version 1703
Windows 10 Pro + Home
English
x64 (64 bit) x32 (32 bit)

Step 2: create a bootable copy

https://answers.microsoft.com/en-us/windows/wik...

Step 3: perform a custom install

http://answers.microsoft.com/en-us/insider/wiki...

Step 4: how to recover your files from Windows.old:

https://answers.microsoft.com/en-us/windows/for...

Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:

https://www.groovypost.com/howto/block-windows-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hello I am a fellow community member here to help. I am sure this is frustrating

If your mouse and keyboard have stopped working after installation of a WIndows 10 update the following thread may hold the answer to fixing the issue for you

https://answers.microsoft.com/en-us/windows/for...(9e6a20aebe8b9a59737916fcb4876e17)(256380)(2459594)(je6NUbpObpQ-1MuzPGqxu3dLZcu1gVRroA)()

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Microsoft Wireless Keyboard 2000 not pairing

2 answers