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WIA driver to use this device

Anonymous
2018-07-19T21:42:58+00:00

I have a hp officejet pro 8610  all in one printer and i can not use the scanner. i am getting a error saying, you need a WIA driver to use this device. please install it from the installation cd or from manufacturer's website and try again. 

I got through to HP and they said they cannot fix it. its not on their end and that i need to contact microsoft.

any suggestions of how to fix this problem?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-07-20T02:11:39+00:00

    Download the latest driver at the following link then install it:

    https://ftp.hp.com/pub/softlib/software12/COL51...

    Make sure you install the driver before connecting the printer.

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  2. Anonymous
    2018-07-19T21:52:03+00:00

    Hi Mary Ann. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

    You'll need the full driver software package from the HP Support Downloads webpage for the full printer model here: http://support.hp.com/us-en/drivers

    Power up but unplug from USB the printer, download and install the printer driver, follow the prompts until it tells you to plug in the printer.

    If this isn't enough I'll give you steps to clean out the old drivers which can cause problems.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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