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Intermittent black screen Windows 10 64 bit

Anonymous
2018-07-30T13:04:50+00:00

My Dell XPS computer screen intermittently black out. It seems to happen mostly when I run Windows apps. I have run SFC and DISM and nothing has been found. In Device Manager I have two Display Adaptors - Intel(R) HD Graphics 4600 and NVIDIA GeForce GT 75M. I disabled the NVIDIA adaptor which didn't stop the black screen events. I then did the same with Intel and on reboot this put me into Safe Mode. This was not what I require so I am stuck with the flashing black screen. It does seen to be erratic in nature. When I start, it is infrequent, then as time goes on it starts to become more frequent, then sometimes less. Quite distracting. Have you any ideas as to what else I might try?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-07-30T13:06:30+00:00

    First, try restarting your graphics driver:

    Press Windows key + Ctrl + Shift + B

    If that does not work...

    Press Windows key + X

    Click Device Manager

    Expand Display adapters

    Right click the current display adapter

    Click Properties

    Click Driver tab

    Click Rollback driver if the option is available

    If not

    Right click the current display adapter

    Click Uninstall

    Check the box that says, "Delete the driver software for this device.”

    Exit Device Manager

    Restart

    Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

    You might need to update the display driver from the manufacturer of your computers website.

    If you have an nVidia, AMD ATI video card or Intel HD graphics installed, you can download the latest drivers from their website.

    First, determine what type of graphics you have installed.

    Press Windows key + X

    Click Device Manager

    Expand Display adapters

    Once you have determined the graphics driver, go the vendors website and search for the driver in the download section:

    Intel - Downloads for Graphics Drivers - Drivers & Software - Intel

    https://downloadcenter.intel.com/product/80939/...

    nVidia - http://www.nvidia.com/Download/index.aspx

    AMD ATI - Download Drivers - AMD Support

    http://support.amd.com/en-us/download

    Some of these sites offer autodetect options.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2018-07-31T19:17:48+00:00

    Looking forward to your results.

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  3. Anonymous
    2018-07-31T17:00:16+00:00

    I started with just the Windows key + Ctrl + Shift +B but on the second day the flashing black screen returned with vengeance. At the time I was using Outlook 2007 and followed a link in an email to a web address using IE 11.

    I was also using Excel.

    I will now go to the next stage.

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  4. Anonymous
    2018-07-30T13:53:39+00:00

    Not a problem, please let us know if you encounter a problem, so we can help you through it.

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  5. Anonymous
    2018-07-30T13:29:01+00:00

    Thanks for quick response. It will take some time to go through all of these solutions (if I need to), so will come back when I have an answer.

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