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Cursor clicks on things randomly all by itself

Anonymous
2018-09-10T21:46:24+00:00

I have an HP 360 laptop that's about a year old, running windows 10.

A few months ago the cursor started randomly clicking on things all by itself. I'm familiar with the hover feature. The hover feature is turned OFF. 

This kind of like the hover feature, but you don't have to hover. I can be moving the cursor quickly across the screen, and it will click on something as the cursor is moving. It doesn't do it every time. I just parked the cursor over several desktop icons and nothing happened, just like it should. But start doing things and it will randomly start clicking. 

This problem is driving me OUT OF MY FREAKING MIND. Windows suddenly open or move around, menus open or it changes settings. Sometimes I have no idea what it clicked on or how to fix it. It's screws up my documents. It may have submitted a form on a website before I was ready, or maybe not, I'm not sure, but I had do the damn thing over again from the start.

After searching the help forums, I found the setting in the "make your mouse easier to use" section for "Activate a window by hovering over it with the mouse." The box was NOT checked. I decided to try checking the box, restarting, going back an unchecking the box, and restarting again. It made the problem worse. After a few days of that I repeated the process, turning the hover feature on then back off. It's back to where I was, not as bad but still doing it.

As I said, this is driving me TOTALLY INSANE. I used to love using my new laptop and now it's a drag. I thought of trying System Restore, but it said I don't have any restore points.  I'll restore all the factory settings if I have to. I'd consider reinstalling Windows but I don't think I got Windows DVD with the laptop. All my files on my laptop are backed up on my desktop.

Any assistance would be greatly appreciated.

Tom 

Moved from: Windows 10  / Ease of access

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-09-12T08:18:28+00:00

    Hi Tom,

    Experiencing erratic movements of the cursor could be related to a hardware or driver issue,  a third party software, or could be caused by a corrupted program. To help us determine what may have caused this, I would like to ask the following information:

    • Were there any updates installed or changes made on your laptop prior to the issue?
    • If yes, what were those updates or changes?
    • Are you using an external mouse or just the touchpad?

    While waiting for your response, please try the following steps:

    Update Touchpad driver

    1. Right-click the Windows key and select Device Manager.
    2. Expand the Mice and other point devices category, right-click the touchpad, and click Update Driver.
    3. Select Search automatically for updated driver software.
    4. Follow the on-screen instructions.

    Adjust Touchpad sensitivity

    1. Navigate to Settings > Devices > Touchpad.
    2. Adjust the Touchpad sensitivity to Low sensitivity.

    If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as soon as I can.

    Regards.

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  1. Anonymous
    2018-09-17T06:02:07+00:00

    You're most welcome, Tom, and thank you as well for the feedback. Glad to know that it's working better now.

    Feel free to let me know should you have other Windows concerns.

    Have a great day!

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  2. Anonymous
    2018-09-17T02:18:08+00:00

    My touchpad is definitely working better now. I no longer clicks on things as I'm moving the cursor across the screen. Maybe it got some wear on it, it got more sensitive. 

    Thanks again for your help.

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  3. Anonymous
    2018-09-14T00:55:17+00:00

    Hi, thank you for your response.

    I have been using the touchpad. The on my previous laptop was totally useless, but this one works pretty well, so I stopped using the mouse. (I can't believe I left that part out, and that I didn't think to try the mouse.)

    I went and got the mouse, and it seemed to work much better. Then I tried downloading the driver (I got a message that it was unchanged) and then changed the setting to "low sensitivity". 

    I think that's helping a lot. I'll keep using it and report back in a day two if it's fixed.

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